We’re proud to introduce a powerful new upgrade that transforms every chatbot conversation into a source of insight — effortlessly and automatically.
Say hello to Automated Chat Quality Analysis — your intelligent, AI-powered companion that reviews every chat in real time. It highlights what’s going well, pinpoints areas for improvement, and helps you continuously enhance the customer experience without lifting a finger.
Smarter Insights, Instantly
No more manual reviews or guessing what happened in a chat. Now, every user interaction is automatically analyzed to answer key questions:
- Did the user find what they were looking for?
- Was the bot helpful and clear?
- Could the experience be improved?
This goes beyond standard reporting — it’s continuous, AI-driven quality analysis built directly into every conversation.
Here’s What You’ll See
For each chatbot session, your dashboard now includes:
- Conversation summary – a clear recap of what was asked and how the bot responded
- Topic label – such as shipping, returns, payments, or product details
- Outcome rating – was the issue resolved, escalated, or left unanswered?
- Helpfulness score – measuring how effective and complete the bot’s reply was
- Smart suggestions – concrete ideas to improve future responses
What You’ll See
For every chatbot session, your dashboard now includes:
- A concise summary of the user’s question and the bot’s response
- Topic labels like shipping, payments, product info, and more
- Outcome rating – resolved, escalated, or unanswered
- Helpfulness score – how effective and complete the answer was
- Smart suggestions – tailored ideas for improving your bot
Actionable Suggestions That Make a Difference
Each insight includes specific, contextual advice based on actual user interactions — not generic best practices. These might include:
- Refining how your bot asks or answers certain types of questions
- Expanding your knowledge base with shipping, refund, or sizing info
- Updating product details for clarity and completeness
- Filling in missing data like pricing or availability
- Linking to relevant help docs or FAQ pages
- Rewriting confusing messages that caused drop-offs
Multilingual & Easy to Understand
Operating across markets? No problem. Analyses are delivered in both English and the user’s language, helping local and central teams collaborate effectively.
Live Now — No Setup Needed
This feature is already live and requires no action on your part. Each new conversation is analyzed, scored, and summarized — giving you real-time visibility into your chatbot’s performance and customer experience.
You’ll see results directly in your dashboard, and they’ll soon be part of your weekly reports too.
Designed for Business Growth
Use these insights to:
- Train your bot faster and more accurately
- Reduce support load and human escalations
- Discover what your customers care about most
- Increase conversions by improving key conversations
Smarter chats. Happier customers. More results.
Let your chatbot evolve — and improve — with every conversation.
