Return Policy
"torn sole return policy"
Return window 30 days
Status Eligible
Days used 12 / 30
AI support built for Upgates
Sensbot reads your Upgates orders, customer history, and products. Then writes the reply. No manual lookup. No copy-paste.
No setup. Ready in minutes.
14-day free trial · No credit card required
Native integration
+ 
Left sole is torn - 12 days old, can I return?
Sarah Johnson · s.johnson@gmail.com
KB + store data
Ready to send
Generated from policy + order + customer data
A detaching sole is a manufacturing defect - you're on day 12 of a 30-day window.
Start your return: store.com/returns/217168
A prepaid label will be sent to s.johnson@gmail.com.
Source
Order #217168
Running Shoes
Ordered: 12 days ago
Customer
Name Sarah J.
Purchases Returning · 3×
Real data, real replies
Your Upgates data. Ready reply.
Uses real order, customer and product data from your Upgates store.
Message
Got the wrong size - can I return it?
Reply
RETURN AVAILABLE Ready to send
Wrong size qualifies for a free return. Delivered 6 days ago, 24 days left in your window. Label sent to your email.
Context
Source
#217168
Delivered · 6 days ago
Return window 24 days left
Label Sent to email
Customer Katarzyna W.
Reads from OrdersReturnsProductsCustomersStore policiesUploaded files
What it handles
Handles real Upgates support cases
Sensbot reads your Upgates data and completes the action, not just the reply.
"Where is my order #217168?"
Order #217168 shipped yesterday via DPD. Delivery scheduled for tomorrow.
#217168
In transit · DPD
Est. delivery Tomorrow
Carrier DPD Express
"Got the wrong size, want to return"
Return initiated
Delivered 3 days ago. Wrong size - return initiated. Label sent to your email.
#217168
Delivered · 3 days ago
Return window 27d left
Label Sent to email
"Can I cancel my order?"
Order canceled
Order not shipped yet. Canceled. Refund in 3-5 business days.
#217168
Canceled
Refund Queued
Shipped No
"Can I change my address?"
Address updated
Not picked up yet. Address updated successfully.
#217168
Pending · Not shipped
Address Editable
Status Processing
Every channel
Your Upgates data. Ready reply.
Sensbot pulls order and customer data from your Upgates store and writes the reply, wherever the message arrives.
Customer message
Website visitor
Where is my order #217168?
Where is my order?
Where is my order #217168?
Ready reply
Ready to send Sent automatically Draft reply
Your order was shipped via DPD.
Delivery is scheduled for tomorrow.
Store context
#217168
In transit · DPD
Delivery Tomorrow
Carrier DPD Express
Shipped Yesterday
Same reply. Same context. Every channel.
Up and running in minutes
Install from Upgates. Manage inside your panel. Start replying with real data.
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Install from the Upgates App Store
ChatbotOne-click install of Sensbot Chatbot, no configuration needed.
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Manage from inside your Upgates panel
No separate login. Sensbot runs embedded inside your Upgates admin.
After install, Sensbot syncs your products and orders automatically.
-
Replies are ready from day one
Reads your Upgates orders, customers, and products. Writes ready replies without any manual lookup.
14-day trial · No credit card required
What data Sensbot reads
Every reply uses this data.
When a message arrives, Sensbot pulls live data from your store. No manual lookup, no copy-paste.
Live data via API
Orders
StatusShippingPaymentDelivery ETA
Order status replies
Returns & refunds
Return statusRefundsReturn details
Return handling
Products
DetailsVariants & pricesStock
Product questions
Customers
Order historyNew vs returningContact info
Account replies
Store context
LanguagesCategoriesPromos
Store context
Knowledge base, built on install
Sensbot scrapes your store's public pages once on install and keeps the knowledge base up to date automatically.
Store pages
AboutContactDelivery infoTerms & conditionsReturn policyPrivacy policy
Policy & info questions
Catalog content
Brand descriptionsCategory descriptionsBlog articles
Brand & product context
Uploaded files
PDFsWord docsExcel sheetsText files
Custom knowledge
What changes after install
Your support runs faster. From day one.
- Reply to customers in seconds
- No more searching for order or customer data
- Handle more tickets with the same team
- Consistent answers across channels
Summary · last 30 days
4.8 / 5 Helpfulness rate
4,700+ min Time saved
1,100+ Tickets handled
Order status
Shipping questions
Returns
Based on real messages handled with order and customer data
Trusted by stores across Europe
Same AI. Different channels.
Use Sensbot wherever your support happens
Every channel uses your store data to generate replies.
Direct channels
Helpdesks
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Reply to tickets with full order, customer, and return context.
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Reply to tickets with full order, customer, and return context.
Freshdesk
Reply to tickets with full order, customer, and return context.
Zoho Desk
Reply to tickets with full order, customer, and return context.
Questions about Sensbot on Upgates
How do I install Sensbot on Upgates?
One click from the Upgates App Store. No setup or coding needed. Sensbot connects to your store data automatically and is ready to use right away.
What apps are available for Upgates?
The Chatbot app is available for Upgates. It answers customer questions on your storefront using live order, product, and customer data.
Do I need to configure anything after install?
No. After install, Sensbot reads your orders, products, and customer data automatically. It works right away without any manual configuration.
Can I review replies before they are sent?
Yes. By default all replies are drafts that you approve before sending. You can also enable automatic sending for routine questions like order status.
Is there a free trial?
14 days, full access, no credit card required.
Start handling support
with real order data
Works with your store, customers, and messages from day one
Reply in seconds using real order and customer data
No setup. No training. Uses your existing tools.