Return Policy
"torn sole return policy"
Return window 30 days
Status Eligible
Days used 12 / 30
AI support built for WooCommerce
Sensbot reads your WooCommerce orders, customer history, and products. Then writes the reply and prepares the next action. No manual lookup. No copy-paste.
Free plugin. Ready in minutes.
14-day free trial · No credit card required
WordPress.org plugin
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Left sole is torn - 12 days old, can I return?
Sarah Johnson · s.johnson@gmail.com
KB + store data
Ready to send
Generated from policy + order + customer data
A detaching sole is a manufacturing defect - you're on day 12 of a 30-day window.
Start your return: store.com/returns/217168
A prepaid label will be sent to s.johnson@gmail.com.
Prepared action Register return + send prepaid label
Needs your approval Source
Order #217168
Running Shoes
Ordered: 12 days ago
Customer
Name Sarah J.
Purchases Returning · 3×
Real data, real replies
Your WooCommerce data. Ready reply.
Uses real order, customer and product data from your WooCommerce store.
Message
Got the wrong size - can I return it?
Reply
RETURN AVAILABLE Ready to send
Wrong size qualifies for a free return. Delivered 6 days ago, 24 days left in your window. Label sent to your email.
Context
Source
#217168
Delivered · 6 days ago
Return window 24 days left
Label Sent to email
Customer Sarah J.
Reads from OrdersReturnsProductsCustomersStore policiesUploaded files
What it handles
Handles real WooCommerce support cases
Sensbot reads your WooCommerce data and completes the action, not just the reply.
"Where is my order #217168?"
Order #217168 shipped yesterday via DPD. Delivery scheduled for tomorrow.
#217168
In transit · DPD
Est. delivery Tomorrow
Carrier DPD Express
"Got the wrong size, want to return"
Return initiated
Delivered 3 days ago. Wrong size - return initiated. Label sent to your email.
#217168
Delivered · 3 days ago
Return window 27d left
Label Sent to email
"Can I cancel my order?"
Order canceled
Order not shipped yet. Canceled. Refund in 3-5 business days.
#217168
Canceled
Refund Queued
Shipped No
"Can I change my address?"
Address updated
Not picked up yet. Address updated successfully.
#217168
Pending · Not shipped
Address Editable
Status Processing
Prepared actions
Some cases need more than a reply
Sensbot prepares the action alongside the draft. Your team approves both in one click.
The customer writes
"The jacket arrived damaged. I want to send it back."
Sensbot prepares
Register the return and send a prepaid label
Needs your approvalThe customer writes
"Your discount code did not work at checkout."
Sensbot prepares
Issue a single-use voucher for this customer
Needs your approvalThe customer writes
"The listing says 300 ml. The bottle I got is 500 ml."
Sensbot prepares
Correct the product details in your store
Needs your approvalNothing runs until you say so. Every action shows what it will change before it changes anything.
Every channel
Your WooCommerce data. Ready reply.
Sensbot pulls order and customer data from your WooCommerce store and writes the reply, wherever the message arrives.
Customer message
Website visitor
Where is my order #217168?
Where is my order?
Where is my order #217168?
Ready reply
Ready to send Answered live Draft reply
Your order was shipped via DPD.
Delivery is scheduled for tomorrow.
Store context
#217168
In transit · DPD
Delivery Tomorrow
Carrier DPD Express
Shipped Yesterday
Same reply. Same context. Every channel.
Up and running in minutes
Install from WordPress. Connect in one click. Start replying with real data.
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Install from your WordPress admin
ChatbotEmail AssistantPlugins, then Add New, then search for Sensbot. Two plugins: Chatbot and Email Assistant. Install only the ones you need.
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Connect the store with one click
Open it under WooCommerce, check your email address, accept the terms, connect. Your trial starts and the import runs.
The plugin creates a read-only API key. Sensbot cannot change anything in your store.
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Replies are ready from day one
Reads your WooCommerce orders, customers, and products. Writes ready replies without any manual lookup. You steer it from the Sensbot dashboard, one click away, no second login.
14-day trial · No credit card required
What data Sensbot reads
Every reply uses this data.
When a message arrives, Sensbot pulls live data from your store. No manual lookup, no copy-paste.
Live data via API
Orders
StatusShippingPaymentDelivery ETA
Order status replies
Products
DetailsVariants & pricesStock
Product questions
Customers
Order historyNew vs returningContact info
Account replies
Store context
LanguagesCategoriesPromos
Store context
Knowledge base, built on install
Sensbot scrapes your store's public pages once on install and keeps the knowledge base up to date automatically.
Store pages
AboutContactDelivery infoTerms & conditionsReturn policyPrivacy policy
Policy & info questions
Catalog content
Brand descriptionsCategory descriptionsBlog articles
Brand & product context
Uploaded files
PDFsWord docsExcel sheetsText files
Custom knowledge
What changes after install
Your support runs faster. From day one.
- Reply to customers in seconds
- No more searching for order or customer data
- Handle more tickets with the same team
- Consistent answers across channels
Summary · last 30 days
4.8 / 5 Helpfulness rate
4,700+ min Time saved
1,100+ Tickets handled
Order status
Shipping questions
Returns
Based on real messages handled with order and customer data
Trusted by stores across Europe
Same AI. Different channels.
Use Sensbot wherever your support happens
Every channel uses your store data to generate replies.
Direct channels
Helpdesks
Thulium
Reply to tickets with full order, customer, and return context.
Zendesk
Reply to tickets with full order, customer, and return context.
Freshdesk
Reply to tickets with full order, customer, and return context.
Zoho Desk
Reply to tickets with full order, customer, and return context.
Zammad
Reply to tickets with full order, customer, and return context.
Questions about Sensbot on WooCommerce
How do I install Sensbot on WooCommerce?
In your WordPress admin, go to Plugins, then Add New, and search for Sensbot. Install, activate, and open it under WooCommerce. One click connects the store and starts the trial. No code, and nothing to paste into your theme.
What plugins are available for WooCommerce?
Two, both free on WordPress.org: Chatbot answers customer questions on your storefront, and Email Assistant drafts replies to the emails in your support inbox. They install, connect and are billed separately.
What does my store need for this to work?
WooCommerce active, WordPress 6.5 or newer, your store on HTTPS and reachable from the internet, and pretty permalinks turned on. We read your catalogue from the outside, so a local or password-protected staging site cannot be connected.
Does the plugin change anything in my store?
No. It creates one read-only WooCommerce API key and, for the chatbot, adds the widget script to your footer. The key cannot write to your store, and removing the plugin deletes it.
Where do I manage the assistant?
In the Sensbot dashboard, one click from the plugin screen with no second login. The plugin screen itself stays small on purpose: connect, status, disconnect.
Can I review replies before they are sent?
Yes. The Email Assistant only ever writes a draft into your own Drafts folder, and nothing leaves your mailbox until a person sends it.
Is there a free trial?
14 days, full access, no credit card required.
Free store support audit
We check by hand how your store answers customers. Free, no access, report by email.
Start handling support
with real order data
Works with your store, customers, and messages from day one
Reply in seconds using real order and customer data
No setup. No training. Uses your existing tools.