Last Updated: 1.03.2025
Sensbot.ai (“we,” “our,” or “us”) provides AI-powered solutions for sales, customer support, and user engagement.
We take privacy seriously and are committed to protecting your personal data. This Privacy Policy outlines our data collection, usage, and protection practices. As information privacy is an evolving responsibility, we will periodically update this policy as needed.
1. Contacting Us About Data Protection
Sensbot.ai is headquartered in Novo mesto, Slovenia. If you have any questions, concerns, or requests regarding data privacy, you may contact our Privacy Team:
📧 marketing@sensbot.ai
🌍 https://sensbot.ai/
2. Information We Collect and How We Use It
Sensbot.ai collects personal data from visitors and customers. This typically includes:
- Name
- Job title
- Employer name
- Work address
- Work email
- Work phone number
Why We Collect This Information
We collect this data to:
- Provide and improve our Services
- Respond to inquiries and customer support requests
- Deliver marketing and promotional content (where permitted)
- Analyze user behavior for better experience optimization
We do not sell your personal data. We only share it with third-party service providers that facilitate our operations (e.g., cloud hosting, analytics, and payment processors).
Occasionally, we may obtain data from third-party sources such as LinkedIn or industry databases.
3. Use of Sensbot.ai Website
Like most websites, Sensbot.ai automatically collects certain information through log files, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and interaction history
We use this data to optimize our website, improve user experience, and monitor security.
Cookies and Tracking Technologies
Sensbot.ai uses cookies to enhance user experience. For details on how we use cookies and how you can manage them, please refer to our Cookie Policy.
4. Sharing Your Information
We may share your data in the following situations:
- With Service Providers – We use third-party vendors for cloud storage, analytics, payment processing, and communications.
- Legal Compliance – We may disclose data to comply with legal obligations, such as subpoenas or court orders.
- Business Transfers – In case of a merger, sale, or reorganization, data may be transferred to new ownership.
- Emergency Situations – We may disclose data in cases of security threats or fraud prevention.
Our third-party processors are contractually obligated to handle your data securely and in accordance with data protection regulations.
5. International Data Transfers
Your information may be processed and stored in [Insert Locations]. If you are in the European Economic Area (EEA) or the UK, we take appropriate safeguards to ensure GDPR compliance. These safeguards include:
- Standard contractual clauses with third-party service providers
- Secure encryption of data during transfer
- Compliance with applicable data protection laws
6. Your Rights Under GDPR and Other Privacy Laws
If you are a resident of the EEA, UK, or other jurisdictions with privacy laws, you may have the following rights:
- Right to Be Informed – Know what personal data we collect and why.
- Right of Access – Request a copy of your personal data.
- Right to Rectification – Request corrections to inaccurate data.
- Right to Erasure (“Right to Be Forgotten”) – Request deletion of your personal data.
- Right to Restrict Processing – Request that we limit how we process your data.
- Right to Data Portability – Obtain a copy of your data in a structured format.
- Right to Object – Object to processing, including direct marketing.
- Rights Related to Automated Decision-Making – Challenge decisions made solely by automated systems.
To exercise these rights, contact marketing@sensbot.ai. We will respond within legally mandated timeframes.
7. Data Security Measures
Sensbot.ai employs advanced security measures to protect your personal data, including:
- Encryption – All data is encrypted at rest and in transit.
- Access Control – Restricted access to personal data based on roles and permissions.
- Rate Limiting – To prevent abuse, we limit request rates on our systems.
- Domain Allowlist – Users can restrict chatbot usage to specific domains.
- Infrastructure Security – Our services run on secure cloud infrastructure.
- Compliance – We adhere to GDPR and other data protection frameworks.
- No AI Training on User Data – Your data is not used to train AI models.
8. Data Retention Policy
Sensbot.ai retains data for as long as necessary to provide our services and for business and legal compliance purposes.
- Customer Data – Retained for the duration of the customer relationship.
- Prospect Data – Retained until it no longer holds business value.
- Log Data – Retained for security and analytics purposes.
Upon request, we will delete your personal data, subject to legal obligations.
9. Children’s Privacy
Sensbot.ai is not intended for children under 13. We do not knowingly collect or store personal information from minors. If you believe a child has provided us with personal data, contact us at info@sensbot.ai for removal.
10. Use of Google Workspace APIs
Sensbot.ai integrates with Google Workspace APIs to enhance functionality. We explicitly do not use data obtained through these APIs to train AI models. Data accessed is solely used for service-related functionalities and is handled according to this Privacy Policy.
