Return Policy
"torn sole return policy"
Return window 30 days
Status Eligible
Days used 12 / 30
Handles your support using real data
Uses order and customer data to generate ready replies.
Reply in seconds using real order and customer data
No setup. Ready in minutes.
Left sole is torn - 12 days old, can I return?
Katarzyna Wiśniewska · k.wisniewska@gmail.com
KB + store data
Ready to send
Generated from policy + order + customer data
A detaching sole is a manufacturing defect - you're on day 12 of a 30-day window.
Start your return: store.com/returns/217168
A prepaid label will be sent to k.wisniewska@gmail.com.
Order #217168
Running Shoes
Ordered: 12 days ago
Customer
Name Katarzyna W.
Purchases Returning · 3×
Works with your platform, pick yours:
Real data, real replies
Real data. Ready reply.
Uses real order, customer and product data from your store.
Message
Got the wrong size - can I return it?
Reply
RETURN AVAILABLE Ready to send
Wrong size qualifies for a free return. Delivered 6 days ago, 24 days left in your window. Label sent to your email.
Context
#217168
Delivered · 6 days ago
Return window 24 days left
Label Sent to email
Customer Katarzyna W.
Reads from OrdersReturnsProductsCustomersStore policiesUploaded files
What it handles
Handles real support cases
The system completes the action, not just the reply.
"Where is my order #217168?"
Order #217168 shipped yesterday via DPD. Delivery scheduled for tomorrow.
#217168
In transit · DPD
Est. delivery Tomorrow
Carrier DPD Express
"Got the wrong size, want to return"
Return initiated
Delivered 3 days ago. Wrong size - return initiated. Label sent to your email.
#217168
Delivered · 3 days ago
Return window 27d left
Label Sent to email
"Can I cancel my order?"
Order canceled
Order not shipped yet. Canceled. Refund in 3-5 business days.
#217168
Canceled
Refund Queued
Shipped No
"Can I change my address?"
Address updated
Not picked up yet. Address updated successfully.
#217168
Pending · Not shipped
Address Editable
Status Processing
Every channel
Your store data. Ready reply.
Sensbot pulls order and customer data and writes the reply, wherever the message arrives.
Customer message
Website visitor
Where is my order #217168?
Where is my order?
Where is my order #217168?
Ready reply
Ready to send Sent automatically Draft reply
Your order was shipped via DPD.
Delivery is scheduled for tomorrow.
Store context
#217168
In transit · DPD
Delivery Tomorrow
Carrier DPD Express
Shipped Yesterday
Same reply. Same context. Every channel.
Get started in minutes
Install. Connect. Start replying with full context.
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Install from your platform's app store
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Connect your channels
Start receiving messages from chat, email, and helpdesks
Chat Email Helpdesk
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Replies are ready immediately
Replies use your orders, customers, and product data
No setup • No training • Uses your existing tools
What changes after install
Your support runs faster. From day one.
- Reply to customers in seconds
- No more searching for order or customer data
- Handle more tickets with the same team
- Consistent answers across channels
Summary · last 30 days
4.8 / 5 Helpfulness rate
4,700+ min Time saved
1,100+ Tickets handled
Order status
Shipping questions
Returns
Based on real messages handled with order and customer data
Trusted by stores across Europe
Start handling support
with real order data
Works with your store, customers, and messages from day one
Reply in seconds using real order and customer data
No setup. No training. Uses your existing tools.