Shoppers get an answer in seconds, also in the evening and at weekends, when more than half of the questions come in. Your team stops looking up orders and only reads the e-mail replies before sending them.
Every answer comes from your orders, stock and policies. Chats are answered right away, e-mail replies wait until you send them.
Today
Hi! How can I assist you today?
Do you have blue running shoes in size 42?
Yes! We have blue running shoes in size 42 available.
IN STOCK Sport Runner Pro
blue, size 42
Today
Did my order #31204 arrive?
Yes, it was delivered yesterday.
#31204
Answers shoppers on your shop page at any hour, with the product, the size, today’s stock and the order status.
from €19 a month free trial
Every customer e-mail arrives with the reply already written from the order data. You read it and send it.
from €19 a month free trial
Ask about sales, stock or margin in plain words and get the answer from your shop data.
from €39 a month free trial
If you would rather not run it yourself, we set it up and run it for you: the chatbot, the email assistant and your helpdesk, for all your shops and languages.
from €390 a month
Talk to usIt reads the e-mail, finds the order, checks your return policy and the customer's history, then writes the reply. Every step uses your shop data.
A detaching sole is a manufacturing defect - you're on day 12 of a 30-day window.
Start your return: store.com/returns/217168
A prepaid label will be sent to s.johnson@gmail.com.
Every answer comes from the order, the stock or the policy it depends on. The label under each card shows where the answer appears.
Where is my order?
Finds the order, reads the carrier scan, answers with the date, not "it is on its way". #10431
Answered live on your shop pageDo you have this in size 42?
Checks stock per size and answers with what is actually there, with the price.
Answered live on your shop pageIt is 11 pm, is anyone there?
Answers at 11 pm from the same store data. 58% of what it answers arrives after hours.
Answered live on your shop pageWrong size, can I return it?
Reads the delivery date and your return window, drafts the reply in the customer's language. #10428
Draft waits in your inboxCan you send me the invoice?
Finds the order, drafts the reply with the invoice attached from your store. #10419
Draft waits in your inboxCancel my order, please.
Checks whether it shipped, drafts the reply, and prepares the cancellation for you to confirm. #10437
Prepared for you to approveThe discount code did not work.
Verifies the code and the cart, drafts the reply, prepares a single-use voucher for your approval.
Prepared for you to approveIt arrived damaged.
Reads the order and your policy, drafts the reply, prepares the return and the prepaid label for your approval. #10442
Prepared for you to approveThe same e-mail, the same shop and the same data, handled two ways.
Today, without Sensbot
7 lookupsWith Sensbot
1 decisionThe email assistant sends nothing until you approve it. Later you can let it send some types of reply on its own, one type at a time.
Three examples from live shops, with real numbers. We do not publish shop names.
Seven shops answered from one account
A European group put its whole portfolio on one Sensbot account. Around 1,200 customer emails a month now arrive as ready-to-send drafts, each written in the customer’s own language.
A pharmacy moved to the top plan after three days
A Polish pharmacy started on the smallest plan. After three days of watching the after-hours reports, the owner moved to the top plan at full price. Most of their customers ask questions after the counter closes.
58% of answers go out after hours
More than half of what Sensbot answers arrives in the evening, on weekends or on holidays. Shoppers get an answer in seconds while the team is off, and the few questions that need a human are waiting for your team in the morning.
100+
shops across Europe use Sensbot
Several shops and several languages, managed in one place. We do the setup: we connect your shops, tune the replies on your policies and hand it over working.
Every e-mail reply starts as a draft you approve. The assistant sends on its own only the types of reply you choose, after it has proven itself on your data.
Each shop keeps its own language, its own policies and its own tone of voice.
Run by us from €390 a month
EU company
Sensbot is built and run by an EU company based in Slovenia.
Hosted in Germany
Shop, mailbox and chat data is stored on our servers in Germany.
Never used for training
Neither we nor our AI model providers train models on your data.
A Data Processing Agreement is available for every customer.
Install the app from your platform's app store
ChatbotEmail Assistant
Connect your channels
Your storefront, Gmail or Outlook, or the helpdesk you already use.
Sensbot starts answering
The chatbot answers right after install. The email assistant first reads your sent mail for a day, so its drafts sound like you.
You do not need to train anything, and you keep the tools you already use.
The trial is free. The chatbot starts in test mode, so your customers only see it when you are ready.
