Pricing

Choose your plan

Per-product plans, priced by volume. Works on IdoSell, Shopify, Shoper and Upgates.

Flat monthly price. No credits, no per-resolution fees.

Flat price. No per-resolution fees. EU hosting, DPA on request.

Available on IdoSell, Shopify, Shoper, Upgates and WooCommerce

Starter

€49/mo

200 AI replies
1,000 emails processed
1 mailbox
No autosend
7-day history
Standard processing
Basic analytics
Email support

Set up and run by us

Chatbot and Email Assistant, your helpdesk connected, tuned on your policies.

Chatbot and Email Assistant at Growth limits
Your helpdesk connected: Thulium, Zendesk or Freshdesk
Set up and tuned on your own policies by us
All your stores and languages on one account
A named contact and a monthly review

From €390 /mo

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Built in the EU, GDPR-ready

Your customers' data stays under your control

EU company

Sensbot is built and run by an EU company based in Slovenia.

Hosted in Germany

Store, mailbox and chat data is processed and stored on servers in Germany.

Never used for training

Neither we nor our AI model providers train models on your data.

DPA available

A Data Processing Agreement is available for every customer.

How we handle data

Operations

When you want the work removed, not the replies generated

Above the per-product plans there are two more levels. We take the repetitive case work off your team, either prepared for your approval or carried through end to end. Set up, tuned and run by us on your own data.

Investigates and prepares

€699/mo

Email Assistant plus copilot context, order grounding, and a prepared next action for every case. Your team approves.

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Handles end to end, you approve

from €1,499/mo

A limited pilot. We take on a small number of stores at a time, set up and run by us on your own data.

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Common questions

Which products work on my platform?: Email Assistant Chatbot Store Copilot

IdoSell ✓ ✓ ✓

Shopify ✓ ✓ —

Shoper ✓ ✓ —

Upgates ✓ ✓ —

Platform not listed, or a product not available on yours? Contact us and we will see what we can do.
Are there usage credits or per-resolution fees?: No. You pay a flat monthly price for the volume in your plan. Nothing is metered per conversation, per resolution, or per token. When you outgrow a plan you move up a tier, and the bill stays predictable.
I am already a customer. Does my price change?: No. These prices apply to new installs. Existing subscriptions stay on the price they signed up with, including when you switch tiers later.
Is a credit card required to start?: No credit card required on Shopify, Shoper, or Upgates: just install and the trial starts. On IdoSell, billing runs through your IdoSell admin, so no credit card with Sensbot is needed there either.
How does billing work on IdoSell?: Plans are managed inside IdoSell admin under Apps > Subscriptions. You set a charge limit there to activate a paid plan. There is no Sensbot invoice and no separate Sensbot account, everything goes through IdoSell. The 30-day trial starts automatically on install.
Why are trial lengths different across platforms?: Each app store sets its own rules. IdoSell offers 30 days, Shopify caps trials at 7 days, and all other platforms give 14 days. The product and pricing are identical regardless of where you install.
What happens when my trial ends?: You choose a plan and continue, or your chatbot or assistant pauses. Nothing is charged automatically during the trial period.
Can I switch plans or cancel?: Yes. Upgrade, downgrade, or cancel any time from your platform admin. No contracts, no cancellation fees.
Do I need a separate plan for each product?: Yes, Email Assistant, Chatbot, and FAQ Generator each have their own plan. If you run more than one, contact us, bundle pricing is on the roadmap and we can put together a combined plan now.
What counts as an AI task on Store Copilot?: Anything the copilot does for you in the admin: a chat reply, a scheduled daily briefing, a low-stock alert, a bulk price update. Reads and writes both count. We use "AI tasks" so the meter reflects work done, not message volume.
Can I install Store Copilot on Shopify or Shoper?: Not yet. Store Copilot launches on IdoSell first. Shopify, Shoper, and Upgates are on the roadmap. Email Assistant, Chatbot, and FAQ Generator are already available on those platforms.
What is the Operations tier?: The per-product plans give you the tools. Run by us is us running them for you. The Operations tier is two levels above the package. Investigates and prepares, €699 a month, means every case arrives investigated, the reply is drafted, and the next action is prepared for your team to approve. Handles end to end, you approve, from €1,499 a month, is a limited pilot where we carry the case through to a finished action on a small number of stores at a time, set up and run by us on your own data. Contact us and we will tell you honestly whether your volume justifies either level.

	Email Assistant	Chatbot	Store Copilot
IdoSell	✓	✓	✓
Shopify	✓	✓	—
Shoper	✓	✓	—
Upgates	✓	✓	—

How Sensbot pricing compares: Per-resolution vs flat pricing What AI customer support costs in 2026 Sensbot vs Intercom Fin