Find Answers to Your Most Common Questions Quickly and Easily
Sensbot is an AI platform for e-commerce support and operations. It automates customer communication across on-site chat, customer emails, FAQs, and integrated helpdesks using real store data. Sensbot understands products, variants, stock, orders, delivery, returns, and store policies, and provides accurate answers to customers while supporting human teams with AI-generated drafts and shared knowledge.
Sensbot connects directly to your store data through official APIs, not static scripts or manual training. It understands real products, variants, stock, orders, delivery rules, and policies in real time. It also includes an FAQ Generator that learns directly from your support emails and continuously improves both the chatbot and your public FAQ without manual maintenance.
Sensbot reduces repetitive customer support work, shortens response times, and improves consistency across all support channels. It answers common pre-sale and post-sale questions instantly, helps customers during shopping, reduces email and chat volume, and turns past support conversations into reusable knowledge.
Sensbot works across website chat, customer email, FAQs, and helpdesks. All channels use the same shared knowledge base and store data, ensuring consistent answers everywhere.
Yes. Sensbot answers pre-sale questions such as product selection, availability, variants, shipping options, and promotions, as well as post-sale questions such as order status, delivery tracking, returns, and refunds.
Yes. Sensbot is designed to assist, not replace, human teams. It handles repetitive questions, escalates unanswered cases, collects customer emails when needed, and helps agents reply faster with AI-generated drafts.
Yes. Sensbot is always available and can answer customer questions outside business hours, weekends, and holidays.
Sensbot securely connects to your e-commerce platform via official APIs. It reads products, variants, stock status, orders, delivery methods, and store policies so answers stay accurate and up to date.
Sensbot continuously synchronizes with your store. Product updates, stock changes, and order status updates are reflected automatically without manual action.
Yes. Sensbot is built to support large and complex catalogs, including stores with many products, variants, and custom data structures.
When Sensbot does not have enough information, it asks the customer for their email address and forwards the question to your support team for follow-up
Installation usually takes only a few minutes. Initial data synchronization may take longer for large stores, but configuration can continue while syncing runs in the background.
Yes. Sensbot can be tested internally in test mode and enabled only when you are ready.
Yes. You can control where Sensbot appears, including specific store versions, languages, or pages.
Yes. Sensbot can be disabled at any time without affecting store data.
Yes. You can customize the chatbot’s name, description, tone of voice, response length, colors, logo, avatar, launcher icon, welcome message, and suggested questions.
Yes. You can update behavior, suggested questions, and instructions for sales, holidays, launches, or temporary campaigns at any time.
Yes. You can choose personality and tone settings and add Custom Instructions to fine-tune wording, behavior, formatting, and handling of specific cases.
Sensbot automatically scans your store and adds key pages such as shipping, returns, terms, privacy policy, about page, and FAQs. You can also add files and webpages manually. The chatbot answers questions based on this curated knowledge.
Yes. You have full control over which pages and files are included, updated, or removed from the Knowledge Base.
You can upload PDF, Word, Excel, and text files such as policies, guides, manuals, specifications, or internal documentation.
The FAQ Generator connects to your email inbox or uses a manual forward/BCC method. It scans answered customer emails, extracts questions and responses, creates or updates FAQ entries, and keeps them synced automatically. These FAQs feed both your public FAQ page and the chatbot.
Yes. You can customize layout, colors, fonts, and widget style to match your brand.
Yes. You can forward or BCC answered emails to your unique Sensbot email address. The email must contain both the customer’s question and your support team’s reply.
Yes. Sensbot provides conversation history and insights that help identify common questions, content gaps, and opportunities to improve support and conversion.
Sensbot continuously improves by reusing approved answers, FAQs, and updated knowledge, while staying aligned with your store data.
Yes. Sensbot uses secure API connections, access controls, and safeguards to prevent unauthorized actions. It only accesses data required to answer questions.
Sensbot processes only the data needed for customer support and follows platform and data protection standards.
Yes. Sensbot offers a free trial so you can test features before choosing a paid plan.
Yes. You can cancel by uninstalling the app, and no further charges will apply.
Yes. You can upgrade or downgrade plans at any time.
The Partner Program rewards agencies and developers who recommend and implement Sensbot. Partners earn recurring commissions on referred client subscriptions for 12 months.
Commissions are tracked automatically via a unique partner code linked to each client store.
We’ll help you find the right Sensbot solution or answer any question.
