Message arrives. Context pulled. Draft reply ready.
Sensbot connects to your store or booking platform and plugs into every helpdesk and message hub. Every incoming message gets a reply built from real data. No manual lookup, no tab switching.
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See how it worksMaria K.
Order #4821 - still waiting
Katarzyna W.
Sole torn - can I return?
Tomasz W.
Wrong item received
Julia N.
Shipping delay?
Piotr B.
Cancel order #2204
Left sole is torn - 12 days old, can I return? Order #217168.
A detaching sole is a manufacturing defect - you're on day 12 of a 30-day return window. Start your return at store.com/returns/217168. A prepaid label will be sent to k.wisniewska@gmail.com.
How it works
One pipeline. Every channel.
Sensbot sits between your incoming messages and your data. The same loop runs regardless of whether the message came from Booking.com, Thulium, or Zendesk.
Message arrives
A customer sends a message in Thulium, Zendesk, Freshdesk, or a booking channel like Booking.com or Airbnb. Sensbot detects it immediately.
Data pulled from your platform
Sensbot reads the relevant order, customer, product, or reservation data from IdoSell, Shopify, IdoBooking, or your connected platform.
Draft reply appears in the channel
A draft reply lands inside the agent's ticket view, alongside full context. They review, adjust if needed, and send. Or it goes automatically.
IdoBooking
Reply to Booking.com and Airbnb messages using reservation data.
Sensbot reads the reservation directly from IdoBooking's message hub and builds a reply with check-in dates, room details, and guest history. No switching tabs, no copy-pasting.
A. Rossi
Late checkout - any flexibility?
Marco R.
Early check-in request
L. Bernard
Airport transfer options?
T. Schmidt
Extra bed for toddler
J. Wilson
Parking availability
Hi, is it possible to arrange early check-in on Saturday? We arrive around 10am.
Hi Marco! Standard check-in for reservation RES-4821 (Apr 12-14) is 3pm. Early check-in from 12pm is available at no extra charge - shall I confirm it for your booking?
What it handles
Every support message has a context. Sensbot finds it.
From order lookups to reservation changes, Sensbot reads the data and drafts the reply.
Where is my order #48291?
Shipped via DPD on Tuesday. Estimated delivery: today. Tracking link sent to your email.
The left sole detached after 12 days. Can I return it?
Manufacturing defect. Day 12 of your 30-day return window - fully eligible. Return link: store.com/returns/48291.
My express delivery is 2 days late.
Package in transit - DPD delay logged. New estimated delivery: tomorrow. Ref PL2841 sent to your email.
Can we check in early on Saturday? We arrive around 10am.
Early check-in from 12pm is available for RES-4821 (Apr 12-14). Shall I confirm it for your booking?
Do you have size 42 in black in stock?
Yes, 2 units available. Ships today if ordered before 3pm.
Can I add breakfast to my booking?
Breakfast added to RES-4821. +€18 per person per day. Booking updated and confirmed.
Integrations
Every platform. Every helpdesk.
Connect any data source to any message channel. Sensbot is the layer in between.
Data platforms
Message channels
Each pairing works independently. Start with the platform and channel your team already uses.
Start handling support
with real order data
Works with your store, customers, and messages from day one
Reply in seconds using real order and customer data
No setup. No training. Uses your existing tools.