IdoBooking
Booking.com · Airbnb LaunchingAnswer guest messages with reservation, guest, and property context.
Draft-ready replies inside your message hub
Sensbot reads each message in your hub or helpdesk, pulls the order, customer, or reservation behind it, and drafts a reply grounded in real data. Your team approves and sends, without leaving the tool they already use.
You approve every reply. Sensbot never sends on its own.
Your helpdesk
KW
Katarzyna Wójcik
Where is my order?
MN
Marek Nowak
Return request
AZ
Anna Zając
Size availability
Hi, where is my order #5512? I need it before the weekend.
Suggested reply Sensbot
Hi Katarzyna, your order #5512 shipped yesterday via DPD. It is on track to arrive tomorrow, before the weekend. Tracking: 00340434792830.
Order #5512
Shipped
Carrier DPD
Delivery Tomorrow
Payment Paid
Customer
History Returning · 3 orders
Language Polish
Works where your team already works
One AI layer, inside the hub you use
Sensbot connects to your message hub or helpdesk and drafts replies in it. No new inbox to learn, no migration.
A human approves every reply before it is sent.Message hubs
Ecommerce helpdesks
Launching Thulium
Email · chat · tickets
Reply to tickets with full order, customer, and return context.
On request Zendesk
Support suite
Order and customer context on every ticket.
On request Freshdesk
Support suite
Order and customer context on every ticket.
On request Zoho Desk
Support suite
Order and customer context on every ticket.
How it works
One pipeline. Every channel.
Sensbot sits between your incoming messages and your data. The same loop runs regardless of whether the message came from Booking.com, Thulium, or Zendesk.
01
Message arrives
A customer sends a message in Thulium, Zendesk, Freshdesk, or a booking channel like Booking.com or Airbnb. Sensbot detects it immediately.
02
Data pulled from your platform
Sensbot reads the relevant order, customer, product, or reservation data from IdoSell, Shopify, IdoBooking, or your connected platform.
03
Draft reply appears in the channel
A draft reply lands inside the agent's ticket view, alongside full context. They review, adjust if needed, and send. Or it goes automatically.
Why the replies hold up
Grounded in real data, not guesses
Every draft is built from your live data and checked before it reaches you.
Built from real data
Each reply pulls live orders, customers, products, returns, and reservations, plus your knowledge base.
Checked before you see it
A validator reviews every draft and holds back anything it cannot support, so guesses do not reach the customer.
Learns your voice and rules
Sensbot picks up your team’s tone and your store’s own procedures from past replies, and keeps improving.
Replies in any language
It detects each customer’s language and answers in it, across every market you sell in.
Start handling support
with real order data
Works with your store, customers, and messages from day one
Reply in seconds using real order and customer data
No setup. No training. Uses your existing tools.