Sensbot automates replies to Booking.com and Airbnb messages using real reservation data from IdoBooking. Your team just approves the ready reply.
See how it works on your reservations.
Already on IdoSell? Use Sensbot now.
Booking Copilot
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Check-in starts at 3 PM. Early check-in from 10 AM is available for €15.
Your reservation #BK-7821 (4 nights from 15 May) is confirmed.
Reply to confirm and I'll add it to your booking.
Channels
Sensbot reads the reservation behind the message, writes the reply in the guest’s language, and your team approves it. The same loop runs on every channel.
Guest messages from your Booking.com listings arrive through the IdoBooking Communication Hub. Sensbot answers with the booking open in front of it: dates, guests, add-ons and payment state.
Airbnb threads come in the same way, including pre-booking inquiries where there is no reservation yet and the answer has to come from the property itself.
Direct bookings, agencies, invoices and everything else that lands in the inbox. The draft appears in the mailbox your team already uses — Gmail, Outlook or IMAP — not in another tool.
The channel guests reach for first. Same reservation context, same draft, same approval step before anything reaches the guest.
A chatbot on your own property and booking pages answers availability, amenities, parking and policy questions before a reservation exists.
Bookings made on your own site carry the fullest context of all, so these are the replies Sensbot writes with the least left to check.
What it handles
Every draft is written against the actual booking, not a generic FAQ.
Early check-in
We land at 10am on Saturday. Can we get in before the official time?
Check-in for your booking is from 15:00. We can hold your luggage from 10:00 and we will message you as soon as the apartment is ready.
Getting in
How do we pick up the keys?
Self check-in with a key box at the entrance. We send the code on the morning of arrival, together with parking directions.
Add-ons
Can we add a cot and one parking space?
Yes. A cot is 15 EUR for the stay and parking is 12 EUR per night. Shall we add both to your booking?
Payment
I never received the payment link.
The balance of 240 EUR is still open on your booking. Here is the payment link again — it stays valid until the day before arrival.
Refund request
We are leaving two nights early. Can you refund those?
Handed to the team, not answered by the assistant. Money decisions are never settled automatically — your team decides, then replies.
Missing information
Is the pool heated in October?
No draft written. Nothing in the property data answers this, so the assistant withholds instead of inventing an answer a guest would hold you to.
Control
Speed is easy. The reason hotels keep this switched on is that it knows where to stop.
Sensbot writes, a person approves. There is no auto-send mode to turn on by accident.
A discount, a goodwill gesture, a refund, a waived fee — the assistant hands the thread over instead of agreeing or refusing. That decision stays yours in both directions.
Every draft is checked against the reservation and property data behind it. When the facts are not there, you get no draft rather than a confident wrong one.
The reply goes out in whatever language the guest wrote in, even when your property data and house rules are in another one.
The assistant reads the replies your team actually sends and moves toward them — your phrasing, your level of formality, your standing policies.
Every channel lands in the same shared inbox, so a conversation is worked once and nobody answers a guest twice.
We put the shared inbox on screen and walk through your real guest threads, on your own property data.
Book a demoNothing reaches a guest without someone on your team approving it.