One team covers every market
You stop matching shifts to languages. Whoever is on the queue can handle whatever arrives, because the draft is already written correctly.
Multilingual support
Customer support in 7 languages with one team
The customer writes in Czech. The draft comes back in Czech. Your operator reads it in English, checks the order details, and presses send.
The usual answer to a new market is a hiring plan
Open a market, add a language. Open five and the support rota turns into a staffing problem: someone has to read Czech on a Tuesday and Danish on a Thursday, and when that person takes a holiday the queue in that language simply stops.
Translation on its own does not solve it, because the language was never the hard part. The hard part is knowing that this order shipped on Wednesday, that this customer has already written twice, and that this market's return window is not the same as the last one.
Sensbot does both halves in one pass. It retrieves the order and customer data first, writes the reply in the language the message arrived in, and shows your operator that same reply in the language they work in.
Show first
Same queue, different languages
Czech
Zákaznice Dobrý den, objednávku 5512 jsem vrátila před dvěma týdny a peníze mi zatím nepřišly. Můžete to prosím zkontrolovat?
Draft reply Dobrý den, vrácení k objednávce 5512 jsme přijali 12. srpna. Peníze ve výši 1 490 Kč vám vrátíme na původní platební kartu do 2 pracovních dnů. Omlouváme se za zdržení.
Store data used
- Order #5512
- Return received 12 Aug
- Refund 1 490 Kč
- Status Processing
- Operator view English
Polish
Klientka Dzień dobry, czy zamówienie 3310 zostało już wysłane? Potrzebuję go na piątek.
Draft reply Dzień dobry, zamówienie 3310 wysłaliśmy wczoraj kurierem InPost. Przesyłka powinna dotrzeć jutro, czyli przed piątkiem. Numer śledzenia znajdzie Pani w wiadomości o wysyłce.
Store data used
- Order #3310
- Status Shipped
- Carrier InPost
- Delivery Tomorrow
- Operator view English
Both examples are illustrative and written for this page. They are not customer transcripts.
How it works
What happens to the language along the way
- 1 Detect, do not guess The assistant reads the incoming message and establishes the language before it drafts anything. A German customer writing to a Polish shop gets a German reply.
- 2 Reply in the customer language The draft comes back in the language the message arrived in, using the tone, greeting and signature you set for that market.
- 3 Review in yours Your operator sees the draft in the language they set for the panel, so a Polish team can approve a Danish reply without guessing at it.
- 4 Pin a language when you want to Some stores answer every market in one language on purpose. That is a per store setting, not a rebuild.
- 5 The facts do not move Order numbers, carriers, refund amounts and dates come from your store, so nothing gets invented or lost on the way through a language.
What this changes on the rota
Holiday cover stops being a language problem
When the one person who reads Czech is away, the Czech queue keeps moving. That is usually the moment a store notices this matters.
A new market costs a setting, not a hire
Adding a language to the assistant is configuration. Adding one to the rota is recruitment, onboarding and a salary.
Language questions
Which languages are supported?
The assistant answers in the language the incoming message is written in, so the practical list is whatever your customers already write to you in. If you want to check a specific market before committing, send us a real email from that queue and we will show you the draft it produces.
Does my team need to speak the customer language?
No, and that is the point. The draft is written in the customer language and shown to your operator in the language they work in. Your operator checks the facts, not the grammar.
Can I force every reply into one language?
Yes. If your policy is that every market is answered in English, or in Polish, that is a per store setting.
Does this work for chat as well as email?
Yes. Chatbot answers shoppers on the storefront in their language, and Email Assistant drafts in the inbox. Email Assistant is the one your operators live in, so it is where most stores start.
Send us one email from your hardest queue.
We will show you the draft it produces, in the customer language and in yours.
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