Multi-store support
AI support for multi-store Shopify brands
One assistant across every storefront, domain and language you run. Each draft is built from the order data of the store the customer actually bought from.
Four stores is not four times the work. It is worse.
A single storefront has one inbox, one currency, one carrier set and one returns policy. A portfolio has one of each per market, plus the question every agent asks before typing a word: which backend do I open? Writing the reply was never the slow part. Finding the order is.
Sensbot removes that step. The Email Assistant reads the incoming message, works out which store it belongs to, pulls that store's order, shipping and returns data, and writes the draft into your drafts folder. Your operator reviews it and presses send.
This runs in production today, not on a roadmap. One European group handles 7 stores and around 1,200 support emails a month on a single Sensbot account.
Coverage varies across this market. Some vendors include multi-store on every tier, others list it as coming soon. What is rarer than the feature is a vendor that sells to this shape of business at all, which is why this page exists.
Show first
One team, two storefronts, two languages
Same operator, same review queue. The difference is which store's data went into the draft.
- Store UK storefront
- Order #4471
- Status Shipped Wed
- Carrier Evri
- Customer 2 previous orders
- Store DE storefront
- Order #8123
- Delivered 3 Aug
- Return window 21 days left
- Language German
Both examples are illustrative and written for this page. They are not customer transcripts.
How it fits together
How one account covers a portfolio
- 1 Connect each store Install on every storefront you run. On Shopify that is one install per shop. On IdoSell it is one install per domain and language pair.
- 2 Connect the mailboxes Gmail, Microsoft 365, or any IMAP inbox connected to Outlook. Growth covers 2 mailboxes, Scale covers 5, and done-for-you covers every mailbox in the group.
- 3 One review queue Every draft lands in the drafts folder of the mailbox it belongs to. Your team works one queue instead of five separate logins.
- 4 Each reply carries its own store data Order numbers, carriers, delivery dates, return windows and currency come from the store the customer bought from.
- 5 Tune per store, not per group Markets differ. Each store keeps its own policies, tone and signature, so the German shop does not start answering like the UK one.
Plans
Which plan fits a portfolio
| Plan | Price | Mailboxes | AI replies per month |
|---|---|---|---|
| Starter | €49/mo | 1 | 100 |
| Growth | €129/mo | 2 | 300 |
| Scale | €299/mo | 5 | 1,500 |
| Done-for-you | from €390/mo | Every mailbox, store and language | Custom limits |
Done-for-you means we do the setup, tune the assistant on your policies and keep it running. Full ladders for Chatbot, Email Assistant and the other products are on the pricing page.
Multi-store questions
Do I need a separate subscription for every store?
No. Email Assistant plans are sized by mailbox: Growth covers 2, Scale covers 5, and done-for-you covers every mailbox, store and language in the group. Chatbot plans work the same way, up to 5 chatbots on Scale.
Which platforms can sit in the same portfolio?
Email Assistant runs on IdoSell, Shopify and Shoper. Chatbot runs on those three plus Upgates. A group can mix platforms, which is common when brands were acquired rather than built.
What if each store sells in a different language?
The assistant replies in the language the customer wrote in, and your operator reviews it in the language they work in. See customer support in 7 languages with one team.
Does anything send automatically?
Not unless you turn it on. Every reply starts as a draft in your drafts folder. Autosend rules are available per case type from the Growth plan, once you have seen enough drafts to trust them.
Tell us about your stores.
We connect them, tune the assistant on your policies, and hand it over working.
Free trial on every platform. No credit card on Shopify, Shoper or Upgates.