Comparison

Sensbot vs Gorgias helpdesk or assistant layer

A full helpdesk against an assistant layer. Where they overlap, and what each costs.

The verdict

Sensbot is the better choice for a store that already has somewhere for tickets to live, because it works the case before your operator opens it and charges a flat monthly price instead of a small bundled AI allowance and $1.50 for every conversation past it.

This is a category comparison. Gorgias is a helpdesk and Sensbot is not: there is no shared inbox, no assignment and no SLA engine here. What Sensbot adds is the part that happens before the ticket is opened, reading the order, the shipment, the return window and the customer history and writing the reply from them.

At real AI volume the two bills separate. Gorgias bundles 30 automated interactions into its $90 Basic plan and charges $1.50 for each one after, so 500 AI conversations is $90 plus 470 times $1.50, which is $795 for that month before ticket overage. Sensbot Chatbot Growth is €129 flat for 1,000 chats with custom branding included. The reply is delivered inside Thulium, Zendesk, Freshdesk, Zoho Desk or your own mailbox, so nothing has to be migrated.

Sensbot is best for

Stores that want the case worked, not just routed
Real AI volume, where per-resolution pricing bites
Teams keeping the helpdesk they already run
IdoSell, Shoper and Upgates catalogues
Email drafts an operator approves and sends
A predictable invoice in a busy December

Where Gorgias fits: Gorgias fits if what you need is the helpdesk itself, with a shared inbox, ticket assignment, macros and SLAs, or if your ticket volume is small enough that $10 a month for 50 tickets covers it.

Sensbot runs ecommerce support in two places. The Email Assistant drafts a reply inside your own mailbox and an operator presses send. The Chatbot answers on your storefront. Both read live order, product and customer data from IdoSell, Shoper, Shopify or Upgates, so a question about order 5512 is answered with order 5512, not with a knowledge base article about shipping.

Gorgias is an ecommerce helpdesk: the place tickets live, get assigned and get closed. It prices on ticket volume and states outright that it is never priced per agent, entering at $10 per month for 50 tickets, with its AI sold as an add-on that bundles a small number of automated interactions and charges $1.50 for every one past the allowance. It was founded in Paris in 2015 by Romain Lapeyre and Alex Plugaru and has raised around $100M.

So this is a category comparison, not a feature duel. If you need a shared inbox, ticket assignment, SLAs and agent workflows, that is a helpdesk and Sensbot is not one. If you need the case itself to arrive already investigated, with the answer written from live store data, that is the layer we sell, and plenty of stores run both. For the answering half, a flat plan and a reply built from the order is the better buy once AI volume is real.

Competitor pricing and plan facts below come from a pricing and positioning scan we ran in August 2026, quoted in the currency each vendor publishes. Sensbot figures come from our own pricing page. Every cost calculation shows its arithmetic and rounds in the other vendor favour. Rows we could not confirm from a primary source say so instead of guessing, and nothing here is a claim about how well the other product works. One extra note for this page: the Gorgias figures were re-checked against its own pricing page on 10 September 2026, which is where the plan prices and the bundled AI allowances come from. Its Shopify app listing publishes lower helpdesk-only prices with the automation sold separately, so the two do not match. Check with Gorgias before making a decision on the numbers.

Sensbot vs Gorgias, side by side

Sensbot and Gorgias side by side, checked August 2026
What you are comparing	Sensbot	Gorgias
Category	Assistant layer. Answers on the storefront and drafts email replies; not a ticketing system.	Full ecommerce helpdesk: shared inbox, ticketing and agent workflow.
Pricing model	Flat monthly price per product. No credits, no per-seat fee, no per-resolution fee.	Ticket volume, never per seat. AI is an add-on: 30 automated interactions on Starter and Basic, 190 on Pro, 530 on Advanced, then $1.50 each.
Entry price	€49 per month for Chatbot Starter (200 chats). Email Assistant also starts at €49.	$10 per month for 50 tickets. Ticket overage from $36 per 100.
What you pay at real support volume	€129 Growth covers 1,000 chats with custom branding included. €299 Scale covers 5,000. The invoice is identical in a busy month and a quiet one.	500 AI conversations on the $90 Basic plan is $90 plus 470 times $1.50, which is $795 for the month, before ticket overage.
Fits the desk you already run	Supplies the drafted reply and the order context inside Thulium, Zendesk, Freshdesk or Zoho Desk, so nothing has to be migrated.	A helpdesk in its own right. Gorgias is not one of the desks Sensbot plugs into today.
Where a reply gets its facts	Live order, shipment, product, customer and return data from your store, plus your knowledge base.	Not covered by our source scan.
Ecommerce platform integrations	IdoSell, Shoper, Shopify and Upgates as installed apps, plus PrestaShop, Magento, Shopware, Sylius and Shoptet connected through their own API during setup.	Not covered by our source scan.
Channels covered	Storefront chat, email drafts in Gmail or Outlook, and helpdesk replies in Thulium, Zendesk, Freshdesk and Zoho Desk.	Not covered by our source scan. Sensbot does not plug into Gorgias today.
Managed white-glove option	Done-for-you from €390 per month: setup, tuning, multi-store and multi-language portfolios, full API access, priority support and SLA, and a named contact with a monthly review.	Not covered by our source scan.
European positioning	Built for European stores. 100+ customers across Europe, Polish market first.	None stated. Its Shopify listing declares English as the only language, checked September 2026, despite being Paris-founded.

Filled green check: a capability we can verify on our own side. Outlined grey check: a genuine advantage on theirs. No check means the row is descriptive, the two are level, or the answer is not covered by our source scan. A filled check never means the other product lacks the feature, only that we could confirm ours.

See full Sensbot pricing

The bill at real support volume

At real AI volume the flat plan is the cheaper line by a wide margin: €129 covers 1,000 chats a month here, against 30 bundled AI interactions and $1.50 for every one after them there. The concession is real and it sits at the other end of the range: $10 per month for 50 tickets is the cheapest entry in this whole market, and nothing we sell competes with it at that size.

The AI is the part that scales, and the allowance is small. Every Gorgias plan bundles a fixed number of automated interactions, 30 on Starter and Basic, 190 on Pro, 530 on Advanced, and charges $1.50 for each one past it. So 500 AI conversations on the $90 Basic plan is $90 plus 470 times $1.50, which is $795 for the month. Ticket overage above the entry plan starts at $36 per 100, and we have used the low end of that range deliberately.

Sensbot Chatbot Growth is €129 flat for 1,000 chats with custom branding included, and Scale is €299 for 5,000. The answering layer does not meter per resolution, so the number stops moving.

Two honest caveats. The Gorgias figures above are its own published monthly list prices, read on 10 September 2026, and its Shopify app listing shows different, lower numbers for the helpdesk alone with the automation sold separately, so check both before deciding. And the units differ: an automated interaction and a chat are not defined identically.

With those caveats stated, the direction is not in doubt. At 500 AI conversations a month the answering layer costs $795 there and €129 here, and the gap widens with every conversation after that. The ticketing is theirs; the answering is the half worth buying from us.

Why Sensbot is the better choice

You want the case worked, not routed. A helpdesk is where a ticket goes. Sensbot is what happens to it before your operator opens it: the order, the shipment, the return window and the customer history are read first, and the reply arrives already written.
Your AI volume is real. This is the price and performance case: 500 AI conversations is $795 a month there once the 30 bundled interactions run out, against €129 flat here for 1,000 chats with custom branding included. A small bundled allowance plus a per-interaction fee is fair at low volume and expensive at the volume a growing store actually has.
Email is where the work actually is. The Email Assistant drafts the reply in your own mailbox with order context attached, and an operator presses send.
You sell on IdoSell, Shoper or Upgates. Sensbot is in those marketplaces and reads live order, shipment and return data from them; a helpdesk built around Shopify-first ecommerce is a worse fit for a Polish or Czech catalogue.
You already have a helpdesk and do not want a second one. Sensbot supplies the answer inside Thulium, Zendesk, Freshdesk or Zoho Desk rather than asking your team to move house.
You would rather we ran it. Done-for-you starts at €390 per month: we set it up, tune it and keep it running across your stores and languages, with helpdesk, CRM and internal system integrations, full API access, priority support and SLA, and a named contact with a monthly review.

Where Gorgias still fits better

You need a helpdesk, not an assistant. Shared inbox, ticket assignment, macros, SLAs and agent workflows are its job and are not something Sensbot does.
Your ticket volume is very small. $10 per month for 50 tickets is cheaper than any Sensbot plan, and it includes the ticketing system.
You want the AI to be optional and pay only when it resolves something. Gorgias puts an AI Agent on every plan with a bundled allowance and a per-interaction fee after it, which is a fair deal at low AI usage.
You are on a platform Sensbot does not connect to. We cover IdoSell, Shoper, Shopify and Upgates today.

The verdict in one line

For the answering itself, Sensbot is the better choice: €129 flat for 1,000 chats against $795 for 500 AI conversations, with the reply written from the live order inside the desk you already run.

Common questions

Is Sensbot better than Gorgias?

Yes, for the answering itself, and for a store that already has somewhere for tickets to live. Sensbot reads the order, the shipment and the return window first and drafts the reply from them, inside Thulium, Zendesk, Freshdesk, Zoho Desk or your own mailbox, at a flat €129 for 1,000 chats. Gorgias bundles 30 automated interactions into its $90 Basic plan and charges $1.50 for each one after, which makes 500 of them $795 for the month. Gorgias is the better fit only if you need the helpdesk itself, the shared inbox, assignment, macros and SLAs, which Sensbot does not sell at any price.

Is Gorgias cheaper than Sensbot?

It turns on the AI allowance far more than on the sticker, so start there. Gorgias bundles 30 automated interactions into Starter and Basic and charges $1.50 for every one after, which makes 500 of them $795 for the month on the $90 Basic plan, while Sensbot Growth is €129 flat for 1,000 chats with custom branding included and nothing metered inside it. What the money buys differs too: theirs is a whole helpdesk, ours is the reply written from the live order. At small AI volume, and at 50 tickets for $10, they are the cheaper line and it includes ticketing we do not sell.

Does Sensbot replace Gorgias?

No. Gorgias is a helpdesk and Sensbot is not: there is no shared inbox, no ticket assignment and no SLA engine here. Sensbot is the layer that writes the answer from live store data. Sensbot plugs into Thulium, Zendesk, Freshdesk and Zoho Desk today, and Gorgias is not one of the helpdesks we integrate with.

Can I run both?

Not through a direct integration today. If your tickets live in Gorgias, the practical Sensbot surfaces are the storefront Chatbot and the Email Assistant on a mailbox you route yourself. If integrating with your helpdesk is the deciding factor, tell us which one and we will tell you honestly whether it is on the roadmap.

Why does Sensbot not charge per resolution?

Because it makes the bill unpredictable in exactly the months support is hardest. A flat monthly price for the volume in your plan means a busy December costs the same as a quiet July, and when you outgrow a tier you move up a tier on purpose rather than by surprise.

Looking for an alternative?

Best Gorgias alternative Read the guide

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