Internal, invisible to the customer, undoable. Tagging, routing, a note on the order. Done before your agent has opened the ticket.
IdoSell + Freshdesk
Reply with full IdoSell context inside Freshdesk. Order status, returns, shipping - all in the ticket.
Messaging Assistant
Ticket arrives. Draft reply follows.
Sensbot reads order, shipping, and customer data from IdoSell and surfaces it inside Freshdesk with a draft reply ready to send. No tab switching, no manual lookup.
Hi, I haven’t received my order yet. I paid for express delivery and it was supposed to arrive yesterday. Order #48291.
Draft reply Sensbot
Hi Anna, your order #48291 was shipped via DPD on Tuesday and is currently in transit. Estimated delivery is today. Your tracking link was sent to your registered email address.
Order #48291
In transit
CarrierDPD
ShippedTue, 6 May
Est. deliveryToday
PaymentPaid
Anna K. · 4 orders
Ticket arrives Sensbot reads IdoSell Context + draft reply in Freshdesk
It does not stop at the draft
Most tickets need something done as well as answered. Sensbot does that part too, in Freshdesk and in your IdoSell store.
Anything a customer would see, or that changes an order. The ticket carries a link: open it and you see exactly what would change, field by field, adjust it, then confirm. Opening the link never performs anything.
In Freshdesk
- Tag the ticket
- Move it to another queue
- Set status or sub-status
- Assign it to an agent or team
- Raise its priority
In IdoSell
- Note on the order before it is packed
- Change the delivery address
- Change or remove a line
- Cancel before dispatch
With your carrier
- Register a return
- Open a claim on a parcel that stopped moving
Actions are switched on one at a time, once we have agreed what should trigger each one. Nothing that writes to your customer is ever automatic, and nothing touching money is either.
What data Sensbot reads
Every reply uses this data.
When a message arrives, Sensbot pulls live data from your store. No manual lookup, no copy-paste.
Live data via API
Orders
StatusShippingPaymentDelivery ETA
Order status replies
Returns & refunds
Return statusRefundsReturn details
Return handling
Products
DetailsVariants & pricesStock
Product questions
Customers
Order historyNew vs returningContact info
Account replies
Store context
LanguagesCategoriesPromos
Store context
Knowledge base, built on install
Sensbot scrapes your store's public pages once on install and keeps the knowledge base up to date automatically.
Store pages
AboutContactDelivery infoTerms & conditionsReturn policyPrivacy policy
Policy & info questions
Catalog content
Brand descriptionsCategory descriptionsBlog articles
Brand & product context
Uploaded files
PDFsWord docsExcel sheetsText files
Custom knowledge
Get started in 2 steps
- 01
Install Messaging Assistant on IdoSell
Available from the IdoSell app store. No configuration required to get started.
- 02
Connect Freshdesk
Create an API user in Freshdesk and send it to us. We connect it, map the queues that carry customer email, and tune the assistant on your own ticket history before anything reaches your agents.
Free store support audit
We check by hand how your store answers customers. Free, no access, report by email.
Start handling support
with real order data
Works with your store, customers, and messages from day one
Reply in seconds using real order and customer data
No setup. No training. Uses your existing tools.