In your own words
The status as your shop names it for customers, never an internal name your team uses.
BaseLinker
Sensbot + BaseLinker Order and parcel answers from the system you ship from
If your orders go through BaseLinker, the chatbot and the Email Assistant answer "where is my order" from it, including Allegro and other marketplace orders. Whatever your shop runs on.
BaseLinker sits above your shop, so that is where we read orders
BaseLinker (now trading as Base, base.com) is not a shop platform. It sits on top of one: IdoSell, Shoper, WooCommerce, PrestaShop or a shop built in-house, plus Allegro and other marketplaces. Orders from all of them meet there, and that is where they get packed and shipped.
So when a customer asks about an order, BaseLinker usually has the more current answer. Once it is connected, Sensbot checks BaseLinker first and falls back to the order data from your shop platform.
Two products use it. The Email Assistant writes the reply into the drafts folder of the mailbox you already answer from, and a person sends it. The Chatbot answers on your storefront, at whatever hour the question arrives.
Product questions are not answered from BaseLinker. They still come from your product feed or your shop platform, the same as today. BaseLinker supplies the orders and the parcels.
What the customer gets
Three answers, straight from BaseLinker
Tracking number and link
Once the parcel is sent, the reply includes the courier, the tracking number and a link to follow it.
Allegro and marketplace orders too
Orders from Allegro, other marketplaces and phone orders, found by the customer's email address or phone number.
See it first
Two questions it closes
Both examples were written for this page. They are not real conversations, and no customer data appears anywhere on this site.
Illustrative example, evening, on the storefront
Customer I bought a lamp on Allegro last week, the order is on 600 123 456. Has it shipped?
Chatbot reply Yes, your order went out on Tuesday with InPost. The tracking number is 6200 1234 5678 9012, and you can follow the parcel with the link below.
Read from BaseLinker
- Source Allegro
- Found by Phone number
- Status Sent
- Courier InPost, tracking link
Illustrative example, morning, in the inbox
Customer Hi, order 4471, any news?
Draft waiting in your mailbox Hello, order 4471 is being packed, so it will be on its way shortly. You will get the tracking link as soon as the parcel is handed to the courier.
Read from BaseLinker
- Order #4471
- Status Being packed
- Sender Matches the order email
Order details are shared only after the order number is checked against the customer's email address or phone number.
Five minutes
How to connect it
- 1 In BaseLinker, create a token Top-right menu, My account, API tab. Name it (for example Sensbot), allow read methods only, and click Generate token.
- 2 In Sensbot, paste it Integrations, "Order and shipping systems", BaseLinker. Paste the token and click Connect. Sensbot checks it before saving.
- 3 Check the card It shows how many orders came in over the last 30 days, and from which sources: your shop, Allegro, phone orders.
- 4 Done From now on the chatbot and the Email Assistant check BaseLinker first when a customer asks about an order.
Shop on IdoSell, Shoper, Shopify, WooCommerce, Upgates or ShopRenter? You do this yourself, in a few minutes. Shop on another platform? We switch it on with you during setup. Step-by-step guide.
Common questions
Can Sensbot change anything in BaseLinker?
No. You give it a read-only token, and Sensbot only reads orders and parcels. A read-only token cannot change a status, an order or a parcel.
Which details does the customer need to give?
The order number plus the email address or phone number used on the order. In email, the sender’s address counts as the email.
What about Allegro orders?
They are found by the buyer’s email address or phone number. Allegro often hides the buyer’s real email behind its own address, so in practice the phone number is the reliable way to find them.
Does it read my products from BaseLinker?
No. Product answers come from your product feed or your shop platform. BaseLinker supplies the orders and the parcels.
What if BaseLinker does not answer?
The assistant falls back to the order data from your shop platform. A chat never breaks because of it.
What does it cost?
The same plans as everywhere, from €49 a month, listed on the pricing page. Connecting BaseLinker costs nothing extra.
Ship through BaseLinker? Let your assistant read it.
Send us your shop address and we will show you the answers on your own orders.
100+ stores across Europe. Read-only: nothing in BaseLinker ever changes.
Free store support audit
We check by hand how your store answers customers. Free, no access, report by email.