Shopify + Email Assistant
AI replies for your Shopify support emails. Sensbot reads order and customer data and drafts the reply.
Sensbot in the Outlook sidebar
One install. The panel opens next to any email. No new window, no switching apps.
- Classic desktop Outlook on Windows
- Works with Microsoft 365, Gmail, and any IMAP inbox connected to Outlook
- Two tabs: Response and Analysis
Email Assistant must be installed on your store first, with your inbox connected. Don't have it yet? View plans →
No add-in needed. Without it, Sensbot saves generated drafts directly to your Outlook draft folder.
Outlook on the web, coming soon
Maria K.
Order #4821 — still waiting
Anna Kowalska
Re: Return — Order #1507622
Tomasz W.
Wrong item received
Julia N.
Shipping delay?
Piotr B.
Cancel order #2204
Ewa L.
Size exchange request
Anna Kowalska <anna.k@example.com>
Re: Return — Order #1507622
I sent the product back a week ago and still haven't received my refund. Can you check what's happening?
Best regards,
Anna Kowalska
Hi Anna, your refund of 350.82 PLN is being processed. It should appear within 2 business days.
Maria K.
Order #4821 — still waiting...
Anna Kowalska
Re: Return — Order #1507622
Tomasz W.
Wrong item received
Piotr B.
Can I cancel order #2204?
Re: Return — Order #1507622
I sent the product back a week ago and still haven't received my refund. Can you check what's happening?
Order context
#1507622
Suggested reply
Hi Anna, your refund of 350.82 PLN is processing. Expect it within 2 business days.
Sensbot in Gmail. No app to install.
Install from Google Workspace Marketplace. The Sensbot icon appears in your Gmail sidebar. Works in any browser.
- Single panel: order context and draft reply in one scroll
- "Use this reply" opens Gmail's compose window with the draft ready
- Chrome, Firefox, Edge, and Safari. No download required.
Email Assistant must be installed on your store first, with your inbox connected. Don't have it yet? View plans →
No add-on needed. Without it, Sensbot saves generated drafts directly to your Gmail draft folder.
What data Sensbot reads
Every reply uses this data.
When a message arrives, Sensbot pulls live data from your store. No manual lookup, no copy-paste.
Order status replies
Return handling
Product questions
Account replies
Store context
Sensbot scrapes your store's public pages once on install and keeps the knowledge base up to date automatically.
Policy & info questions
Brand & product context
Custom knowledge
Get started in 2 steps
- 01
Install Email Assistant on Shopify
Available from the app store. Connect your support inbox in the app settings.
- 02
Install the Gmail or Outlook add-on
The Sensbot panel opens next to every email. Order context and draft reply ready on arrival.
Start handling support
with real order data
Works with your store, customers, and messages from day one
Reply in seconds using real order and customer data
No setup. No training. Uses your existing tools.