Answers the questions that repeat
Order status, delivery times, returns and refunds, stock, invoices. Each reply is written from live Upgates data, not from a canned template.
Email Assistant for Upgates
Sensbot answers customer emails using live Upgates data. It reads the message, pulls the order, and drafts the reply. Your team presses send.
What the Email Assistant does on Upgates
Sensbot reads every customer email that lands in your support inbox, pulls the matching order from Upgates, and writes the reply. Your team opens the message and the answer is already there.
Drafts the reply. You send it.
Nothing leaves your inbox on its own. Every reply is a draft your team reads, edits if needed, and sends.
Waiting in Gmail and Outlook
The Sensbot panel opens next to the email you are reading, with the order context above the draft.
See the Gmail and Outlook add-ons →Your tone, your policies
Sensbot learns from the replies your team has already sent and follows your own shipping and return rules.
No switching tabs, no copy-paste from the Upgates admin.
Microsoft Outlook
Sensbot in the Outlook sidebar
One install. The panel opens next to any email. No new window, no switching apps.
- Classic Outlook, the new Outlook for Windows, and Outlook on the web
- Works with Microsoft 365, Gmail, and any IMAP inbox connected to Outlook
- Two tabs: Response and Analysis
Email Assistant must be installed on your store first, with your inbox connected. Don't have it yet? View plans →
No add-in needed. Without it, Sensbot saves generated drafts directly to your Outlook draft folder.
Setup steps for every version in the Outlook add-in guide →
Inbox — Outlook
Home Send / Receive Sensbot View
MK
Maria K.
Order #4821 - still waiting
AK
Anna Kowalska
Re: Return - Order #1507622
TW
Tomasz W.
Wrong item received
JN
Julia N.
Shipping delay?
PB
Piotr B.
Cancel order #2204
EL
Ewa L.
Size exchange request
Anna Kowalska <anna.k@example.com>
Re: Return - Order #1507622
I sent the product back a week ago and still haven't received my refund. Can you check what's happening?
Best regards,
Anna Kowalska
Sensbot AI
✦ Response Analysis
Copy < 1/3 >
Hi Anna, your refund of 350.82 PLN is being processed. It should appear within 2 business days.
Order#1507622
RefundProcessing
Amount350.82 PLN
mail.google.com
MK
Maria K.
Order #4821 - still waiting
AK
Anna Kowalska
Re: Return - Order #1507622
TW
Tomasz W.
Wrong item received
PB
Piotr B.
Cancel order #2204
Re: Return — Order #1507622
I sent the product back a week ago and still haven't received my refund. Can you check what's happening?
Sensbot AI
Order context
#1507622
ReturnMar 15, 2026
RefundProcessing
Amount350.82 PLN
Suggested reply
Hi Anna, your refund of 350.82 PLN is processing. Expect it within 2 business days.
Gmail
Sensbot in Gmail. No app to install.
Install from Google Workspace Marketplace. The Sensbot icon appears in your Gmail sidebar. Works in any browser.
- Single panel: order context and draft reply in one scroll
- "Use this reply" opens Gmail's compose window with the draft ready
- Chrome, Firefox, Edge, and Safari. No download required.
Email Assistant must be installed on your store first, with your inbox connected. Don't have it yet? View plans →
No add-on needed. Without it, Sensbot saves generated drafts directly to your Gmail draft folder.
What data Sensbot reads
Every reply uses this data.
When a message arrives, Sensbot pulls live data from your store. No manual lookup, no copy-paste.
Live data via API
Orders
StatusShippingPaymentDelivery ETA
Order status replies
Returns & refunds
Return statusRefundsReturn details
Return handling
Products
DetailsVariants & pricesStock
Product questions
Customers
Order historyNew vs returningContact info
Account replies
Store context
LanguagesCategoriesPromos
Store context
Knowledge base, built on install
Sensbot scrapes your store's public pages once on install and keeps the knowledge base up to date automatically.
Store pages
AboutContactDelivery infoTerms & conditionsReturn policyPrivacy policy
Policy & info questions
Catalog content
Brand descriptionsCategory descriptionsBlog articles
Brand & product context
Uploaded files
PDFsWord docsExcel sheetsText files
Custom knowledge
Get started in 2 steps
- 01
Install Email Assistant on Upgates
Available from the app store. Connect your support inbox in the app settings.
- 02
Install the Gmail or Outlook add-on
The Sensbot panel opens next to every email. Order context and draft reply ready on arrival.
Questions about the Email Assistant on Upgates
What does the Email Assistant do on an Upgates store?
It reads the customer emails arriving in your support inbox, pulls the matching order, customer, and product data from Upgates, and writes the reply. Your team reviews the draft and sends it.
Does Sensbot send emails to customers on its own?
Not by default. Every reply is saved as a draft for your team to approve. Automatic sending can be turned on later for routine cases such as order status.
Does it work in Gmail and Outlook?
Yes. The Sensbot panel opens next to the email you are reading, in Gmail and in Outlook. Without the add-on, drafts are saved straight to your drafts folder.
See the Gmail and Outlook add-onsHow do I install the Email Assistant on Upgates?
Install it from the Upgates App Store, then connect your support inbox in the app settings. Chatbot and Email Assistant are separate apps, so install the ones you need.
Start handling support
with real order data
Works with your store, customers, and messages from day one
Reply in seconds using real order and customer data
No setup. No training. Uses your existing tools.