Upgates + Zoho Desk
Connect your Upgates store to Zoho Desk. Sensbot adds order and customer context to every ticket.
Ticket arrives. Draft reply follows.
Sensbot reads order, shipping, and customer data from Upgates and surfaces it inside Zoho Desk with a draft reply ready to send. No tab switching, no manual lookup.
Hi Anna, your order #48291 was shipped via DPD on Tuesday and is currently in transit. Estimated delivery is today. Your tracking link was sent to your registered email address.
What data Sensbot reads
Every reply uses this data.
When a message arrives, Sensbot pulls live data from your store. No manual lookup, no copy-paste.
Order status replies
Return handling
Product questions
Account replies
Store context
Sensbot scrapes your store's public pages once on install and keeps the knowledge base up to date automatically.
Policy & info questions
Brand & product context
Custom knowledge
Get started in 2 steps
- 01
Install Messaging Assistant on Upgates
Available from the Upgates app store. No configuration required to get started.
- 02
Connect Zoho Desk
Open Sensbot in your Upgates admin. Under Integrations, connect Zoho Desk. Order and customer context will appear in every ticket automatically.
Start handling support
with real order data
Works with your store, customers, and messages from day one
Reply in seconds using real order and customer data
No setup. No training. Uses your existing tools.