Support load calculator
How many customer messages will your store get?
Enter your orders per month. You get a range of chats and support emails, measured on real stores.
- Chats a month
- 42 to 195
- Support emails a month
- 49 to 230
- Emails that need a person
- 14 to 65
- Chats outside office hours
- 24 to 110
How we measured it
Measured on 30 stores with our chatbot live on the storefront, over 90 days (June to September 2026). Chats per month = 1.40 × orders0.605. A typical store lands within a factor of 2.2 of that estimate, so we show a range, not a number.
Order count predicts the load. Revenue predicts it worse, and catalogue size and basket value add nothing. Double the orders and chats go up about 50%, not 100%.
The email lines come from only 5 stores with a connected mailbox, so read them as a rough guide: about 10 emails per 100 orders reach the inbox, and about 3 per 100 need a person to answer. We apply the same spread as for chats.
After hours: 56% of conversations start outside Monday to Friday, 09:00 to 17:00. That share comes from a larger set of conversations, not only these 30 stores.
Most of the 30 stores are Polish and on IdoSell. The window covers the summer; in season, expect 30 to 50% more.
The same numbers at a glance
| Orders a month | Chats a month | Support emails a month |
|---|---|---|
| 100 | 11 to 49 | 5 to 23 |
| 250 | 18 to 85 | 12 to 57 |
| 500 | 28 to 130 | 25 to 115 |
| 1,000 | 42 to 195 | 49 to 230 |
| 2,500 | 74 to 345 | 125 to 570 |
| 5,000 | 110 to 525 | 245 to 1,140 |
| 10,000 | 170 to 795 | 490 to 2,290 |
How does your store handle that load?
Send us the address. A person checks how your store answers its customers and sends you a report by email. Free.
Got it.
A person will look at your store, not a script. The report comes to , usually within three working days. Nothing else happens unless you reply.