Every Chat Reviewed: Introducing Automated Chat Quality Analysis
Starting July 3, every chatbot conversation is automatically analyzed by Sensbot. No setup, no configuration, no action needed.
After each session, Sensbot scores the conversation on a 1-5 scale, estimates how much agent time it saved, and writes a plain-language summary of what happened and how well the bot handled it. When there is room to improve, you get specific suggestions, not generic advice, but feedback based on what was actually said.
Summary
Customer asked about returning shoes bought 32 days ago. Bot explained the 30-day return window and offered to start the return process.
Helpfulness
Bot gave clear, relevant information and offered further assistance, meeting the customer's expectations.
Improvement Suggestions
- Link directly to the returns form in your reply
- Add a note about the exceptions process for out-of-window cases
The analysis runs in both English and the customer’s language, which matters if you operate across multiple storefronts or markets.
When you spot something to fix, you update your bot’s instructions once and the improvement applies to every chat from that point forward. Over time, the suggestions become a concrete roadmap for a better-performing bot, built from your actual conversations, not guesswork.
See it in action