Free chatbot test

Free chatbot test for your store We ask your chatbot what your customers ask, and write down what it says.

Send us your store address. A person puts ten real customer questions to your chatbot, on a phone, and sends you every answer by email, graded.

  • Free
  • No access needed
  • No call

What you get

A result like this one

An excerpt from a test, so you can see what comes back.

Illustrative example · the store is invented

Example Outdoor Store · about 600 orders a month · chat widget on every page

4 of 10 Questions answered right

The chatbot is polite and fast. It answers from general text, not from the store: stock, orders and codes are guesses.

  1. We asked Do you have the Trail 2 jacket in size M?
    It answered “Yes, it is available!”
    Wrong Size M is sold out on the product page.
  2. We asked Where is my order 48213?
    It answered “For order questions, please email us.”
    Dead end No tracking link, no order lookup offered.
  3. We asked Do you have a discount code?
    It answered “Use WELCOME15 for 15% off!”
    Made up The checkout rejects WELCOME15.
  4. We asked How long do I have to return it?
    It answered “30 days from delivery.”
    Right Matches the returns page.
  5. We asked Can I talk to a person?
    It answered “Our team replies within 24 hours.”
    Right Honest about the wait.

5 more questions in the full result, each with a screenshot and the time it was asked.

What we would fix first

  1. Remove WELCOME15 from what the chatbot knows, or make the code real. In your chatbot settings
  2. Give order questions a way forward: a tracking link or an order lookup. Needs store data
  3. Let size questions check real stock before the chatbot says yes. Needs store data

Signed by the person who ran the test. Reply to the email and they answer.

What we ask

Ten questions, asked like a customer

On a phone, in your store’s language, with real product names from your catalogue.

Before buying

  1. 1Is this product in stock in my size?
  2. 2What is the difference between these two products?
  3. 3Will it fit what I have?
  4. 4What does delivery cost, and when will it arrive?
  5. 5Is there a discount code right now?

After buying

  1. 6Where is my order?
  2. 7How do I return it, and who pays for the return?
  3. 8When will I get my money back?

The hard ones

  1. 9Can I talk to a person?
  2. 10The same question in another language you sell in.

How we grade

Four verdicts, no score out of 100

Every answer gets one verdict, and we show you the answer word for word.

Right

Correct for your store. The customer does not need to write again.

Dead end

Sends the customer somewhere else: “please email us”, a form, a phone number.

Wrong

States a real fact incorrectly: a sold-out size as in stock, a return period that is not yours.

Made up

Invents a code, a date or a price that does not exist. This is the one that brings the angry emails.

Works with any chat

We test the chat your customers see, whichever it is: Tidio, Smartsupp, Shopify Inbox, LiveChat, Gorgias, Zendesk, Crisp, Chatbase or one built for you.

No chatbot at all? Then the free store support audit is the better fit.

How it works

Three steps, one of them yours

  1. 1 Send the address Your store URL and an email for the result. Tell us which chat you use, if you know.
  2. 2 A person tests the chatbot They ask the ten questions on a phone, one conversation each, and screenshot every answer.
  3. 3 You get the result and decide An email with the score, every answer and its verdict, and what to fix first. The last paragraph says what our own product would do differently. The rest is yours either way.

Who runs the test

  • We run chatbots for 100+ stores across Europe, so we know what they get asked.
  • We read what customers ask every day: 46% of questions are about the product, 31% about the order, delivery and returns.
  • An official app in the IdoSell and Shoper app stores.

Questions about the test

Is it really free?

Yes. No trial, no card, no catch.

Do you need access to my chatbot or my shop?

No. We use the chat the way a customer does, from your storefront.

Will my team see the test?

If a person answers your chat, they will see ordinary customer questions. We end each conversation by saying it was a test, so nobody chases an order that does not exist.

Does it use up my chatbot plan?

It counts as ten conversations, the same as ten customers would.

What if my chatbot does well?

Then the result says so, with the evidence. That is useful too.

Is this a sales pitch?

Partly, and we say so. The last paragraph says what our own product would do differently. The rest is yours either way, and nothing happens unless you reply.

See also

Send us your store address

Free, done by hand, result by email.

  • Free
  • No access needed
  • No call

The test is run by Sensbot. Our chatbot reads the store’s own orders, stock and policies before it answers. The last paragraph of your result says what that would change in your store.