Shoptet
A chatbot on your e-shop and an Email Assistant in your inbox, both answering from your live store. We connect through the Shoptet API during onboarding.
You will not find Sensbot in the Shoptet addon catalogue, and it does not need to be there. Shoptet exposes its own Shoptet API, and access is opened with a private API token you generate in your store administration. During onboarding we connect the assistant to it, so nothing is installed in your e-shop.
Once that connection is live, answers are written from real data: orders and their status, products and stock, and customer records. A shopper asking about a parcel gets the order, the carrier and the date, not a request to wait.
Two products run on top of it. The Email Assistant reads the mailbox you already answer from, over Gmail, Outlook or IMAP, and leaves the drafted reply in your drafts folder. The Chatbot answers on the e-shop itself, in the customer's own language, at whatever hour the question arrives.
API availability on Shoptet depends on your plan, so we check what your store can expose at the very start. Meanwhile the product feed gets the whole catalogue in on day one.
What works today
Connects to Gmail, Outlook or IMAP. It matches the incoming email to the order it is about, reads the status and the carrier from your store, and writes the reply into your drafts folder. Tone comes from your site content, your policies and the replies your team has already sent. Your operator reviews and sends.
Answers product, availability, shipping, returns and payment questions from your catalogue and your live stock. Set up with you rather than handed over as an addon, and delivered as a single script tag in your template.
Show first
Both examples are written for this page. They are not customer transcripts, and no customer data appears anywhere on this site.
The order number, the status and the tracking number are read from your store at the moment the draft is written. Nobody opened the administration to look them up, and nothing was guessed.
Done for you
There is nothing to install from the addon catalogue, so setup is a short piece of work we do with you.
Plans start at €49 a month and are listed on the pricing page. Because the connection is set up rather than self-served, most stores on this route start on done-for-you, from €390 a month, where we set it up, tune it and keep it running.
Why it pays
The question that decides a sale rarely arrives at ten in the morning. It arrives late in the evening, from somebody who has already filled the basket and wants one detail confirmed before paying. Is it actually in stock. Does it ship before Friday. Can I send it back if it does not fit. Nobody is at the desk, the answer does not come, and the tab closes.
A chatbot that can see your stock and your delivery terms answers that in seconds, at any hour, in the language the customer wrote in. It is not there to replace your team. It is there for the hours your team is asleep.
The second place is the morning queue. Support mail repeats itself, and almost every case starts with the same unpaid work: find the order. When the draft already carries the number, the status and the carrier, that work is gone, and the job becomes reading replies, fixing the few that need it, and sending.
What changes
Delivery questions, dispatch dates, carrier and tracking. The assistant finds the order the customer is writing about and answers from it.
Products, variants, prices and stock come from your store, so an evening availability question gets a real answer instead of a promise to check tomorrow.
Every email reply lands as a draft in your drafts folder. Nothing goes to a customer that somebody on your team has not read first.
No, and you do not need one. Nothing is installed in your e-shop. Shoptet exposes the Shoptet API and access is opened with a private API token generated in your store administration, so we connect the assistant to it during onboarding. The only thing that touches your e-shop is the script tag that renders the chat widget.
Through the Shoptet API, using a private API token whose scope you set yourself. Once connected, chat answers and email drafts are written from live data: orders and their status, products and stock, and customer records.
We check that at the very start. In the meantime the chatbot runs from your product feed and your site content, so product, availability, shipping and returns questions are handled from day one, and order data is added as soon as your store can expose it.
Yes. It matches the email or chat message to the right order, reads the status, the carrier and the tracking number from your store, and writes the reply. For email that reply waits in your drafts folder until an operator sends it.
Speed. Your XML feed loads the full catalogue, prices and variants on day one, which is the fastest way to get a chatbot answering product questions well. The API connection adds orders, stock and customers on top.
Plans start at €49 a month and are on the pricing page. Since the store connection is set up with you rather than self-served, most stores start on done-for-you, from €390 a month, where we set it up, tune it and keep it running.
A feed URL, your policy pages and a handful of real support emails are enough to see this working on your own data.
100+ customers across Europe. Every email reply is a draft until somebody on your team sends it.