Shopware
A chatbot on the storefront and an Email Assistant in your inbox, both answering from your live store. We connect through your Shopware Admin API during onboarding.
There is no Sensbot plugin in the Shopware store, and there does not need to be. Shopware 6 ships an Admin API with integration credentials you create yourself, so during onboarding we connect the assistant to your store with a client ID and secret rather than with code in your instance.
Once that connection is live, answers are written from real data: orders and their states, deliveries and tracking codes, products and stock, and customer records. A shopper asking where a parcel is gets the order, the carrier and the date. An operator opening the inbox finds the reply already written around it.
Two products run on top of it. The Email Assistant reads the mailbox your team already answers from, over Gmail, Outlook or IMAP, and leaves the drafted reply in your drafts folder. The Chatbot answers on the storefront, in the customer's own language, at whatever hour the question arrives.
Nothing is installed in your instance, so nothing needs testing before your next Shopware update. An integration and a mailbox are the only two things this depends on, on premise or in the cloud.
What works today
Connects to Gmail, Outlook or IMAP. It matches the incoming email to the order it is about, pulls the order state, the delivery and the tracking code from your store, and writes the reply into your drafts folder. Tone comes from your site content, your policies and the replies your team has already sent. Your operator reviews and sends.
Answers product, availability, shipping, returns and payment questions from your catalogue and your live stock, across every sales channel you run. Set up with you rather than handed over as a plugin, and delivered as a single script tag in your theme.
Show first
Both examples are written for this page. They are not customer transcripts, and no customer data appears anywhere on this site.
The order state, the delivery and the tracking code are read from your store at the moment the draft is written. Nobody opened the administration to look them up, and nothing was guessed.
Done for you
There is nothing to install, so setup is a short piece of work we do with you.
Plans start at €49 a month and are listed on the pricing page. Because the connection is set up rather than self-served, most stores on this route start on done-for-you, from €390 a month, where we set it up, tune it and keep it running.
Why it pays
The question that decides a sale rarely arrives at eleven in the morning. It arrives late in the evening, from somebody who has already filled the basket and wants one detail confirmed before paying. Is it actually in stock. Does it ship before Friday. Can I send it back if it does not fit. Nobody is at the desk, the answer does not come, and the tab closes.
A chatbot that can see your stock and your delivery terms answers that in seconds, at any hour, in the customer's own language, and across every sales channel you run from the same instance.
The second place is the morning queue. Support mail repeats itself, and almost every case starts with the same unpaid work: find the order. When the draft already carries the state, the delivery and the tracking code, that work is gone, and the job becomes reading replies, fixing the few that need it, and sending.
What changes
Delivery questions, dispatch dates, carrier and tracking codes, payment states. The assistant finds the order the customer is writing about and answers from it.
Products, variants, prices and stock come from your store, per sales channel, so an evening availability question gets a real answer instead of a promise to check tomorrow.
Every email reply lands as a draft in your drafts folder. Nothing goes to a customer that somebody on your team has not read first.
No, and you do not need one. Nothing is installed in your instance. Shopware 6 ships an Admin API, so during onboarding we connect the assistant with integration credentials you create in the administration. The only thing that touches your storefront is the script tag that renders the chat widget.
Through the Shopware Admin API, using an integration you create under Settings, System, Integrations and scope yourself. Once connected, chat answers and email drafts are written from live data: orders and their states, deliveries and tracking codes, products and stock, and customer records.
Yes. It matches the email or chat message to the right order, reads the state, the delivery and the tracking code from your store, and writes the reply. For email that reply waits in your drafts folder until an operator sends it.
Yes. The assistant answers from the catalogue, the prices and the policies of the sales channel the customer actually bought from, which is the part that usually goes wrong when support is handled by a generic chat widget.
Speed. Your feed loads the full catalogue, prices and variants on day one, which is the fastest way to get a chatbot answering product questions well. The API connection adds orders, stock and customers on top.
Plans start at €49 a month and are on the pricing page. Since the store connection is set up with you rather than self-served, most Shopware stores start on done-for-you, from €390 a month, where we set it up, tune it and keep it running.
That is enough to show you what this answers on your own store, running on your own data.
100+ customers across Europe. Every email reply is a draft until somebody on your team sends it.