PrestaShop
A chatbot on your storefront and an Email Assistant in your inbox, both answering from your live store. No module to install: we connect it through your own PrestaShop API during onboarding.
There is no Sensbot module in the PrestaShop addons marketplace, and there does not need to be. PrestaShop already exposes everything support needs through its own Webservice API, so during onboarding we connect the assistant to your store directly and nothing gets installed in your shop.
Once that connection is live, answers are written from real data: orders and their status history, order invoices and credit slips, carriers and deliveries, products and stock levels, and customer records. A shopper asking where their parcel is gets the order, the carrier and the date, not a form to fill in.
Two products run on top of it. The Email Assistant reads the mailbox you already answer from, over Gmail, Outlook or IMAP, and leaves the drafted reply in your drafts folder for a person to review and send. The Chatbot answers on the storefront, in the customer's own language, at whatever hour the question arrives.
Your product feed is the fast path for the catalogue: it gets every product, price and variant in on day one. The API connection is what brings orders, stock and customers, and it is set up with you rather than sold as a switch you flip yourself.
What works today
Connects to Gmail, Outlook or IMAP. It matches the incoming email to the order it is about, pulls the status, carrier and invoice from your store, and writes the reply into your drafts folder. It learns your tone from your site content, your policies and the replies your team has already sent. Your operator reviews the draft and sends it.
Answers product, availability, shipping, returns and payment questions from your catalogue and your store's live stock. Set up with you rather than handed over as a plugin, and delivered on the front end as a single script tag in your theme.
Show first
Both examples are written for this page. They are not customer transcripts, and no customer data appears anywhere on this site.
The order number, the status, the carrier and the tracking number are read from your store at the moment the draft is written. Nobody opened the back office to look them up, and nothing was guessed.
Done for you
There is no marketplace install to click, so setup is a short piece of work we do with you.
Plans start at €49 a month and are listed on the pricing page. Because the connection is set up rather than self-served, most stores on this route start on done-for-you, from €390 a month, where we set it up, tune it and keep it running.
Why it pays
The question that decides a sale rarely arrives at eleven in the morning. It arrives late in the evening, from somebody who has already filled the basket and wants one detail confirmed before paying. Is it actually in stock. Does it ship before Friday. Can I send it back if it does not fit. Nobody is at the desk, the answer does not come, and the tab closes.
A chatbot that can see your stock and your delivery terms answers that in seconds, at any hour, in the language the customer wrote in. It is not there to replace your team. It is there for the hours your team is asleep.
The second place is the morning queue. Support mail repeats itself, and almost all of it starts with the same unpaid work: find the order. When the draft already has the order, the status and the carrier in it, that work is gone. Your operator stops writing replies from scratch and starts reading them, fixing the few that need it, and sending.
What changes
Delivery questions, dispatch dates, carrier and tracking, invoice and credit slip queries. The assistant finds the order the customer is writing about and answers from it.
Products, variants, prices and stock levels come from your store, so an evening availability question gets a real answer instead of a promise to check tomorrow.
Every email reply lands as a draft in your drafts folder. Nothing goes to a customer that somebody on your team has not read first.
No, and you do not need one. Nothing is installed in your shop. PrestaShop already ships the Webservice API, so during onboarding we connect the assistant to your store through it. The only thing that touches your storefront is the script tag that renders the chat widget.
Through the PrestaShop Webservice API, which you enable under Advanced Parameters and scope to what you are comfortable sharing. Once connected, chat answers and email drafts are written from live data: orders and their status history, order invoices and credit slips, carriers and deliveries, products and stock levels, and customer records.
Yes. It matches the email or the chat message to the order it is about, reads the status, the carrier and the tracking number from your store, and writes the reply. For email that reply waits in your drafts folder until an operator sends it.
Speed. Your XML feed loads the full catalogue, prices and variants on day one, which is the fastest way to get a chatbot answering product questions well. The API connection is what adds orders, stock and customers on top.
Yes. The assistant answers in the language the customer wrote in, which matters if your PrestaShop store sells across several markets from one catalogue. More on that in multilingual support.
Plans start at €49 a month and are on the pricing page. Since the store connection is set up with you rather than self-served, most PrestaShop stores start on done-for-you, from €390 a month, where we set it up, tune it and keep it running.
A feed URL, your policy pages and a handful of real support emails are enough to see this working on your own data.
100+ customers across Europe. Every email reply is a draft until somebody on your team sends it.