Blog
Praxisnahe Beiträge zur Automatisierung im E-Commerce-Kundenservice. Vom Sensbot-Team.
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What an AI Support Tool Should Not Ask For
We asked an e-commerce platform for 26 API permissions and got turned down. Here is what the assistant actually needs, and what you should push back on when you install one.
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Sensbot Email Assistant Is Now on Upgates
Sensbot Email Assistant is live in the Upgates marketplace. Connect your inbox and get a draft reply for every support email, built from your real store data.
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EU AI Act Article 50: What It Means for Your Store's Chatbot
Article 50 requires that a person be told when they are talking to an AI. Here is what the rule actually says, and what to check on your own store this week.
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Seven Questions to Ask Before You Buy AI Customer Support
A practical checklist for evaluating any AI support vendor, focused on judgment calls and edge cases rather than feature lists.
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How to choose AI support for your online store: a 2026 checklist
Six questions that separate AI support tools before you sit through a single demo, from data access to what happens at the volume cap.
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The emails your store gets after hours, and what they cost you
Customers shop in the evening and write in the evening. What happens to those messages before your team logs in decides more sales than you think.
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Why your AI should draft the reply, not send it
Autosend on day one is a trust decision you cannot take back. Drafting first costs seconds and buys you a correction layer, a training signal and a calm rollout.
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AI Support Pricing: What a Conversation Cap Really Means
Every AI support plan has a cap. What happens when you reach it is the part worth reading, and it differs more than the prices do.
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Shopify Inbox Limitations for Growing Stores
Shopify Inbox is free, first-party and good at chat. The gap most growing stores hit is the email queue, where nothing is drafting for the operator.
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Handling Customer Emails in Multiple Languages
Opening a market usually turns into a hiring decision. Four things to settle before it does.
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Support Email Templates vs AI Drafts
A template gives you the greeting and the sign-off. The parts the customer actually reads are the parts it leaves blank.
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What Is a Good First Reply Time for an Online Store
There is no single right number. There are three different queues hiding inside your average, and each one has a different answer.
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How to Answer Where Is My Order Emails Faster
Shipping questions are the biggest single bucket in most ecommerce inboxes. The time goes into the lookup, not into the typing.
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Sensbot Store Copilot is live on IdoSell
Store Copilot, the AI workspace for store operations, is now in the IdoSell marketplace: a money-ranked dashboard, plain-language answers, scheduled reports, and operations with a confirmation step.
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Writing the Reply Isn't the Problem
Most support teams already use AI. What still slows them down isn't writing the reply. It's getting the context.
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Ask Your Store Instead of Clicking Through It
E-commerce managers spend too much time navigating admin panels to answer questions their store data already knows. That's what Store Copilot is built to fix.
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What 784 Support Emails Tell You About Ecommerce Support
We analyzed 30 days of customer support emails from one ecommerce store. Here is what the data shows about where AI helps and where humans still need to be in the loop.
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The playbook your support team is already following
Most support teams follow consistent procedures without ever writing them down. Sensbot finds those patterns in past emails and makes them explicit.
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Sensbot Email Assistant Is Now Live on Shopify
Sensbot Email Assistant is now available on Shopify. Connect your inbox and get a draft reply for every support email, built from your real store data.
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Sensbot passed Google's CASA Tier 2 security audit
We completed CASA Tier 2 certification for our Gmail integrations, performed by TAC Security. Our Gmail-based Email Assistant and FAQ Generator are now compliant for larger clients and platform partners.
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Sensbot Is Now a Verified Add-On for Upgates
Sensbot is now available as a verified add-on in the Upgates app store, with a 14-day free trial for new stores.
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25% Off Sensbot for Shoper Stores This November and December
Shoper store owners get 25% off the first 3 months of any Sensbot plan. Limited to November and December 2025.
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Sensbot Partner Program
Agencies and developers who manage client stores can now earn a 30% recurring commission for 12 months on every Sensbot subscription they refer.
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Every Chat Reviewed: Introducing Automated Chat Quality Analysis
Every chatbot conversation is now automatically scored and analyzed by Sensbot. No setup required.
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Sensbot AI Now on Shoper – Smart Conversations That Sell
Sensbot Chatbot is now live on the Shoper App Store. One-click install, real order data, ready to handle support from day one.
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Sensbot Officially Confirmed on Shopify: Bringing AI-Powered Customer Engagement to Thousands of Merchants
Sensbot Chatbot is now live on the Shopify App Store. One-click install, automatic store connection, real order data from day one.
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50+ Online Shops Now Using Its AI Platform to Automate Customer Service and Sales
More than 50 online shops are now running Sensbot to handle customer messages using real store data. A quick look at where we are.
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Sensbot Reaches 500,000 Widget Loads in a Single Day
Sensbot hit a new traffic milestone: over half a million widget loads in one day, driven by ecommerce stores across Europe.
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Sensbot Partners with IdoSell
Sensbot is now available for IdoSell merchants, connecting AI-powered customer support directly to store data.
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