Alternative guide
The Lorikeet alternative no floor, no credits
A published European plan from €49, with your operator still on the send button.
Why stores look for a Lorikeet alternative
Usually the floor. Lorikeet starts at $1,500 a month before a single resolution is billed, and resolutions are $0.80 to $0.95 each on top of it. For a store with a two-person support desk that number decides the conversation before anyone gets to the product.
The second reason is fit. A store ticket is normally about one order, one parcel or one size in stock, and answering it well means reading the store. A support agent priced for large, workflow-heavy organisations is solving a harder problem than most European ecommerce teams actually have.
Credit where it is due, and it matters: for the organisation Lorikeet is built for, the floor is not the point. Complex multi-step workflows, a large agent team and a voice channel at $1.20 to $1.50 per resolution are real capabilities that Sensbot does not sell at any price.
Competitor pricing and plan facts below come from a pricing and positioning scan we ran in August 2026, quoted in the currency each vendor publishes. Sensbot figures come from our own pricing page. Every cost calculation shows its arithmetic and rounds in the other vendor favour. Rows we could not confirm from a primary source say so instead of guessing, and nothing here is a claim about how well the other product works.
What Sensbot does differently
- A published price and a free trial. €49 for 100 chats, €129 for 500 with custom branding included, €299 for 2,500. No floor and no credit balance.
- The Email Assistant leads. It drafts the reply inside your own mailbox with the order context attached, and your operator presses send.
- Every reply is built from live store records on IdoSell, Shoper, Shopify or Upgates: orders, shipments, products, customers and returns.
- Built for European stores, including multi-store and multi-language groups, with 100+ customers across Europe.
- You would rather we ran it. Done-for-you starts at €390 per month: we set it up, tune it and keep it running across your stores and languages, with helpdesk, CRM and internal system integrations, full API access, priority support and SLA, and a named contact with a monthly review.
The short version against Lorikeet
| What you are comparing | Sensbot | Lorikeet |
|---|---|---|
| Entry price | Sensbot advantage €49 per month for Chatbot Starter (100 chats). Email Assistant also starts at €49. | $1,500 per month, before any resolution is billed. |
| What you pay at real support volume | Sensbot advantage €129 Growth covers 500 chats with custom branding included. €299 Scale covers 2,500. The invoice is identical in a busy month and a quiet one. | The $1,500 floor, plus $0.80 to $0.95 for each resolution on top of it. |
| Pricing model | Flat monthly price per product. No credits, no per-seat fee, no per-resolution fee. | Credits, charged per resolution at $0.80 to $0.95, on a monthly minimum. Routing, tagging and quality assurance tickets are $0.25 to $0.30. |
| Where a reply gets its facts | Verified Sensbot capability Live order, shipment, product, customer and return data from your store, plus your knowledge base. | Not covered by our source scan. |
| Email replies with operator approval | Verified Sensbot capability The Email Assistant drafts the reply in Gmail or Outlook with the order context attached, and your operator presses send. Autosend only on the rules you switch on yourself. | Not covered by our source scan. |
Green check: a capability we can verify on our own side. Grey check: a genuine advantage on theirs. No check means the row is descriptive, the two are level, or the answer is not covered by our source scan. A green check never means the other product lacks the feature, only that we could confirm ours.
When to stay with Lorikeet
- You are a large or high-growth support organisation and complex multi-step workflows are the real problem.
- You need voice resolutions, published at $1.20 to $1.50 each. Sensbot has no voice channel.
- You want routing, tagging and quality assurance from the same engine at $0.25 to $0.30 per ticket.
- Your volume makes the monthly minimum irrelevant, and the comparison you care about is agent cost rather than software cost.
Common questions
Is Lorikeet cheaper than Sensbot?
Not inside our published ladder. Their $1,500 monthly floor arrives before any resolution, and resolutions add $0.80 to $0.95 each, against €129 flat for 500 chats here and €299 for 2,500. Where they can still be the better buy is at enterprise scale, where the number being compared is the cost of the support team rather than the cost of the software.
Does Sensbot resolve tickets automatically?
The default is draft-first: the Email Assistant writes the reply into your mailbox and your operator sends it. Autosend rules exist on higher plans for the cases you have decided are safe, which is a judgement we would rather you made on your own data.
Which platforms does Sensbot support?
IdoSell, Shoper, Shopify and Upgates for the Chatbot, and IdoSell, Shopify and Shoper for the Email Assistant. PrestaShop, Magento, Shopware, Sylius and Shoptet are connected through their own API during setup.
Want the full head to head?
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Other alternative guides
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- Best Chatbase alternative Read the guide
- Best Gorgias alternative Read the guide
- Best SiteGPT alternative Read the guide
- Best Intercom Fin alternative Read the guide
- Best Molin alternative Read the guide
- Best Wilmo alternative Read the guide
- Best Zowie alternative Read the guide
See it answer with your own order data
Install the Email Assistant or the Chatbot on your store, or let us walk you through it on a call.
Free trial on every platform. No credit card on Shopify, Shoper or Upgates.