Comparison

Sensbot vs Siena AI platform fee, or plan price

A $750 monthly fee plus $0.90 per automated ticket, against a flat plan from €49.

Sensbot runs ecommerce support in two places. The Email Assistant drafts a reply inside your own mailbox and an operator presses send. The Chatbot answers on your storefront. Both read live order, product and customer data from IdoSell, Shoper, Shopify or Upgates, so a question about order 5512 is answered with order 5512, not with a knowledge base article about shipping.

Siena AI sells support automation to ecommerce. Its published model is a $750 per month platform fee plus $0.90 for every ticket the AI handles, which puts it in the stretch of this market where almost nobody publishes a price at all.

The per-ticket half of that is a fair mechanism: the meter only runs when the AI actually does the work. The platform fee is the part that decides whether a European store of ordinary size is the buyer, and that is what this page is about.

Competitor pricing and plan facts below come from a pricing and positioning scan we ran in August 2026, quoted in the currency each vendor publishes. Sensbot figures come from our own pricing page. Every cost calculation shows its arithmetic and rounds in the other vendor favour. Rows we could not confirm from a primary source say so instead of guessing, and nothing here is a claim about how well the other product works.

Sensbot vs Siena AI, side by side

Sensbot and Siena AI side by side, checked August 2026
What you are comparing	Sensbot	Siena AI
Category	Assistant layer for ecommerce. Answers on the storefront and drafts email replies; not a ticketing system.	Support automation for ecommerce, sold as a platform plus a charge per automated ticket.
Pricing model	Flat monthly price per product. No credits, no per-seat fee, no per-resolution fee.	A $750 per month platform fee, plus $0.90 for every automated ticket.
Entry price	Sensbot advantage €49 per month for Chatbot Starter (100 chats). Email Assistant also starts at €49.	$750 per month, before a single ticket is automated.
What you pay at real support volume	Sensbot advantage €129 Growth covers 500 chats with custom branding included. €299 Scale covers 2,500. The invoice is identical in a busy month and a quiet one.	At 500 automated tickets: $750 plus 500 times $0.90, which is $1,200 for the month.
You only pay when the AI handles it	Your plan covers a monthly volume whether the assistant handles a lot of it or a little.	Siena AI advantage The $0.90 charge applies to automated tickets, so the meter runs only when the AI does the work.
How you buy it	Self-serve install from your platform app store, free trial, or done-for-you from €390 per month.	Not covered by our source scan.
Email replies with operator approval	Verified Sensbot capability The Email Assistant drafts the reply in Gmail or Outlook with the order context attached, and your operator presses send. Autosend only on the rules you switch on yourself.	Not covered by our source scan.
Where a reply gets its facts	Verified Sensbot capability Live order, shipment, product, customer and return data from your store, plus your knowledge base.	Not covered by our source scan.
Ecommerce platform integrations	IdoSell, Shoper, Shopify and Upgates as installed apps, plus PrestaShop, Magento, Shopware, Sylius and Shoptet connected through their own API during setup.	Not covered by our source scan.
European and multi-store positioning	Built for European stores. 100+ customers across Europe, Polish market first.	Not part of how they position, in our August 2026 scan.

Green check: a capability we can verify on our own side. Grey check: a genuine advantage on theirs. No check means the row is descriptive, the two are level, or the answer is not covered by our source scan. A green check never means the other product lacks the feature, only that we could confirm ours.

See full Sensbot pricing

The bill at real support volume

The fair part first. Charging $0.90 for an automated ticket means the meter runs on work the AI actually did, which is a cleaner promise than charging for capacity you may not use. For a support desk large enough that $0.90 a ticket reads as cheap against an agent hour, that is a good trade and the platform fee disappears into it.

The arithmetic at 500 automated tickets: $750 plus 500 times $0.90, which is $750 plus $450, or $1,200 for the month. Our Chatbot Growth plan is €129 flat for 500 chats with custom branding included, and Scale is €299 for 2,500.

The floor matters more than the meter for most stores. At zero automated tickets the platform fee is still $750, which is above our Scale plan before anything has been answered. Converting dollars to euros narrows the gap slightly and does not change its shape.

The usual guard applies: an automated ticket and a Sensbot chat are not the same unit, and our scan records their published price rather than how well their product performs.

When Siena AI is the better choice

Your ticket volume is large enough that a $750 platform fee is a rounding error against what it automates.
You want to pay only for tickets the AI actually handled. The $0.90 charge applies to automated tickets, which is a fair way to price the promise.
You want a product whose whole purpose is autonomous ticket handling rather than drafts an operator approves.
You are on a store platform we do not connect to. Sensbot covers IdoSell, Shoper, Shopify and Upgates today, and our scan does not record their platform list either way.

When Sensbot is the better choice

You are a European store of ordinary size. This is the price and performance case: their platform fee alone is $750 a month, and our Scale plan is €299 flat for 2,500 chats with nothing metered inside it.
You want a published plan and a free trial rather than a platform commitment. Sensbot installs from your platform app store.
Your tickets are about orders, shipments, stock and returns on IdoSell, Shoper, Shopify or Upgates, and you want the reply written from those records.
You want the operator to keep the send button. The Email Assistant drafts inside your own mailbox and a person sends it.
You would rather we ran it. Done-for-you starts at €390 per month: we set it up, tune it and keep it running across your stores and languages, with helpdesk, CRM and internal system integrations, full API access, priority support and SLA, and a named contact with a monthly review.

Common questions

Is Siena AI cheaper than Sensbot?

Not at any volume we can calculate from published prices. The $750 platform fee arrives before a single automated ticket, which is already above our €299 Scale plan, and 500 automated tickets add $450 on top for a $1,200 month. Where they can still be the better buy is on a large desk, where the number you are really comparing is the cost of the agents those tickets would otherwise reach, not the size of the software invoice.

What does Siena AI charge per ticket?

Our August 2026 scan records $0.90 per automated ticket, on top of a $750 monthly platform fee. That sits in the middle of the published ecommerce range, between $0.20 at the cheapest end and $1.50 at the most expensive.

Does Sensbot charge per ticket?

No. Plans are flat monthly prices for a monthly volume: €49 for 100 chats, €129 for 500 with custom branding included, €299 for 2,500. There is no per-resolution fee, no credit balance and no per-seat charge, so a busy month costs the same as a quiet one.

Which platforms does Sensbot connect to?

IdoSell, Shoper, Shopify and Upgates as installed apps, plus PrestaShop, Magento, Shopware, Sylius and Shoptet connected through their own API during setup. Replies can be delivered into Thulium, Zendesk, Freshdesk and Zoho Desk.

Other comparisons

Other alternative guides

See it answer with your own order data

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Free trial on every platform. No credit card on Shopify, Shoper or Upgates.