Comparison

Sensbot vs Richpanel seats, or none at all

A helpdesk at $99 per seat plus AI usage, against a flat plan with no seat fee.

Sensbot runs ecommerce support in two places. The Email Assistant drafts a reply inside your own mailbox and an operator presses send. The Chatbot answers on your storefront. Both read live order, product and customer data from IdoSell, Shoper, Shopify or Upgates, so a question about order 5512 is answered with order 5512, not with a knowledge base article about shipping.

Richpanel is an ecommerce helpdesk. It anchors on $99 per seat per month and charges $0.20 for each AI conversation on top, and it mentions multi-brand queues as a feature. It is the outlier in a market moving away from per-agent pricing, and it argues that case directly: one bill, and never a per-resolution charge stacked on top of seats.

So this is a category comparison as much as a price one. If you need a shared inbox, ticket assignment and agent workflows, that is a helpdesk and Sensbot is not one. What we sell is the layer that writes the answer from live store data, inside the desk you already run.

Competitor pricing and plan facts below come from a pricing and positioning scan we ran in August 2026, quoted in the currency each vendor publishes. Sensbot figures come from our own pricing page. Every cost calculation shows its arithmetic and rounds in the other vendor favour. Rows we could not confirm from a primary source say so instead of guessing, and nothing here is a claim about how well the other product works.

Sensbot vs Richpanel, side by side

Sensbot and Richpanel side by side, checked August 2026
What you are comparing	Sensbot	Richpanel
Category	Assistant layer. Answers on the storefront and drafts email replies; not a ticketing system.	Ecommerce helpdesk, with multi-brand queues mentioned as a feature.
Pricing model	Flat monthly price per product. No credits, no per-seat fee, no per-resolution fee.	$99 per seat per month, plus $0.20 for every AI conversation.
Entry price	Sensbot advantage €49 per month for Chatbot Starter (100 chats). Email Assistant also starts at €49.	$99 per month for a single seat, before any AI usage.
Seats	Sensbot advantage Not charged. Your whole team uses it on any plan.	$99 per seat per month. Richpanel treats per-seat pricing as its differentiator.
What you pay at real support volume	Sensbot advantage €129 Growth covers 500 chats with custom branding included. €299 Scale covers 2,500. The invoice is identical in a busy month and a quiet one.	At 500 AI conversations with one seat: $99 plus 500 times $0.20, which is $199 for the month. A second seat adds another $99.
Ticketing and agent workflow	Not a helpdesk. Sensbot supplies the drafted reply and the order context inside Thulium, Zendesk, Freshdesk or Zoho Desk.	Richpanel advantage A helpdesk in its own right, with queues per brand for groups running several stores.
Position on metering	No usage meter of any kind. The plan price is the price for the volume in it.	Argues against paying per resolution on top of seats, and charges $0.20 per AI conversation alongside the $99 seat.
Managed white-glove option	Verified Sensbot capability Done-for-you from €390 per month: setup, tuning, multi-store and multi-language portfolios, full API access, priority support and SLA, and a named contact with a monthly review.	Not covered by our source scan.
Ecommerce platform integrations	IdoSell, Shoper, Shopify and Upgates as installed apps, plus PrestaShop, Magento, Shopware, Sylius and Shoptet connected through their own API during setup.	Not covered by our source scan.
European positioning	Built for European stores. 100+ customers across Europe, Polish market first.	Not a stated market position in our August 2026 scan.

Green check: a capability we can verify on our own side. Grey check: a genuine advantage on theirs. No check means the row is descriptive, the two are level, or the answer is not covered by our source scan. A green check never means the other product lacks the feature, only that we could confirm ours.

See full Sensbot pricing

The bill at real support volume

Start with the case where they win, because it is a real one. A single agent who wants an actual helpdesk, with light AI use, gets ticketing and automation on one bill for $99 plus a little usage. Sensbot does not sell a helpdesk at any price, so that buyer should not be reading a price comparison at all.

The arithmetic at real volume is simple. One seat at $99, plus 500 AI conversations at $0.20 each, is $99 plus $100, or $199 for the month. Our Chatbot Growth plan is €129 flat for 500 chats with custom branding included. We have used a single seat throughout, which is fewer than most support teams run, so the comparison leans their way.

The part that compounds is the seat. Three people answering tickets is $297 a month in seats before a single AI conversation, and $357 once you add 500 of them. A Sensbot plan does not move: €129 covers 500 chats whether one person or six is working the queue.

Two honesty guards, as everywhere on this site. A Richpanel AI conversation and a Sensbot chat are not defined identically, and dollars are compared with euros at face value, which narrows slightly once you convert. Neither changes the direction of the line.

When Richpanel is the better choice

You need a helpdesk. Shared inbox, ticket assignment, queues and agent workflow are its job, and Sensbot has none of them.
You run one seat and light AI volume. $99 plus $0.20 per AI conversation is a fair deal at that size, and it includes the ticketing system.
You run several brands and want them queued separately inside one desk.
You want ticketing and automation from a single vendor on a single invoice rather than an assistant layer on top of a desk you keep.

When Sensbot is the better choice

You have more than one person answering tickets. This is the price and performance case: seats are $99 each per month there and are not charged here at all, so a three-person desk starts $297 behind before any AI runs.
You have real AI volume. 500 AI conversations with one seat is $199 for the month there, against €129 flat here for 500 chats with custom branding included.
You already have a helpdesk and do not want a second one. Sensbot puts the drafted reply and the order context inside Thulium, Zendesk, Freshdesk or Zoho Desk.
You sell on IdoSell, Shoper, Shopify or Upgates and want answers written from live orders, shipments, stock and returns rather than from articles.
You would rather we ran it. Done-for-you starts at €390 per month: we set it up, tune it and keep it running across your stores and languages, with helpdesk, CRM and internal system integrations, full API access, priority support and SLA, and a named contact with a monthly review.

Common questions

Is Richpanel cheaper than Sensbot?

With one seat and light AI use, yes. $99 plus $0.20 per AI conversation stays under our €129 Growth plan up to roughly 200 AI conversations a month, and it includes a helpdesk we do not sell. At 500 AI conversations it is $199 for the month against €129 flat here, and each extra seat adds $99 while our price does not move. Our Starter plan is €49, which is below their per-seat price on its own.

Do I pay per user with Sensbot?

No. Plans are priced on volume per product, not per seat, so a second, third or sixth person on the support desk does not change the invoice.

Does Sensbot replace Richpanel?

No. Richpanel is a helpdesk and Sensbot is not: there is no shared inbox, no ticket assignment and no queue management here. Sensbot writes the answer from live store data and delivers it into your storefront chat, your mailbox, or Thulium, Zendesk, Freshdesk and Zoho Desk.

What does the AI cost on each side?

Richpanel charges $0.20 per AI conversation on top of the $99 seat, which is the cheapest published AI unit price in our August 2026 ecommerce scan. Sensbot has no AI unit price at all: the plan covers a monthly volume and nothing meters inside it.

Other comparisons

Other alternative guides

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