Comparison

Sensbot vs Chatbase store data, not message credits

Message credits and a separate branding licence, against one flat monthly number.

Sensbot runs ecommerce support in two places. The Email Assistant drafts a reply inside your own mailbox and an operator presses send. The Chatbot answers on your storefront. Both read live order, product and customer data from IdoSell, Shoper, Shopify or Upgates, so a question about order 5512 is answered with order 5512, not with a knowledge base article about shipping.

Chatbase is a self-serve builder for website agents, sold to solo founders and small teams. It prices on message credits, starts at $32 per month and has a free tier. Extra credits are bought in packs, and removing its branding is a separate yearly licence.

That difference in shape matters more than the difference in sticker price. Chatbase is bought to put an agent on a website. Sensbot is bought to answer store tickets with the store data, which is a narrower job and a very different bill once volume is real.

Competitor pricing and plan facts below come from a pricing and positioning scan we ran in August 2026, quoted in the currency each vendor publishes. Sensbot figures come from our own pricing page. Every cost calculation shows its arithmetic and rounds in the other vendor favour. Rows we could not confirm from a primary source say so instead of guessing, and nothing here is a claim about how well the other product works.

Sensbot vs Chatbase, side by side

Sensbot and Chatbase side by side, checked August 2026
What you are comparing	Sensbot	Chatbase
Pricing model	Flat monthly price per product. No credits, no per-seat fee, no per-resolution fee.	Message credits. Extra credits cost $40 per 1,000.
Entry price	€49 per month for Chatbot Starter (100 chats). Email Assistant also starts at €49.	Chatbase advantage $32 per month, with a free tier below it.
Free tier and trial	No free plan. Free trial of 30 days on IdoSell, 7 days on Shopify, 14 days on other platforms.	Chatbase advantage Free tier available. On the free tier, agents left idle for 14 days are deleted.
What you pay at real support volume	Sensbot advantage €129 Growth covers 500 chats with custom branding included. €299 Scale covers 2,500. The invoice is identical in a busy month and a quiet one.	Base plan plus credit packs at $40 per 1,000, plus $1,188 per year to remove the branding.
Removing vendor branding	Sensbot advantage Custom branding is included from Growth, at €129 per month.	White-label removal is priced as an add-on at $1,188 per year.
What else is under the same roof	Sensbot advantage Four products from one vendor: Chatbot, Email Assistant, FAQ Generator and Store Copilot. IdoSell has all four, Shopify three, Shoper two, Upgates the Chatbot. Each has its own plan, and bundle pricing is on the roadmap: run more than one and we will put a combined plan together.	A self-serve website agent builder, sold to solo founders and small teams.
Email replies with operator approval	Verified Sensbot capability The Email Assistant drafts the reply in Gmail or Outlook with the order context attached, and your operator presses send. Autosend only on the rules you switch on yourself.	Not covered by our source scan.
Where a reply gets its facts	Verified Sensbot capability Live order, shipment, product, customer and return data from your store, plus your knowledge base.	Not covered by our source scan.
Ecommerce platform integrations	IdoSell, Shoper, Shopify and Upgates as installed apps, plus PrestaShop, Magento, Shopware, Sylius and Shoptet connected through their own API during setup.	Not covered by our source scan. Our scan records it as a self-serve website agent builder.
Channels covered	Storefront chat, email drafts in Gmail or Outlook, and helpdesk replies in Thulium, Zendesk, Freshdesk and Zoho Desk.	Website agent. Other channels not covered by our source scan.
European positioning	Built for European stores. 100+ customers across Europe, Polish market first.	Not a stated position in our August 2026 scan.

Green check: a capability we can verify on our own side. Grey check: a genuine advantage on theirs. No check means the row is descriptive, the two are level, or the answer is not covered by our source scan. A green check never means the other product lacks the feature, only that we could confirm ours.

See full Sensbot pricing

The bill at real support volume

The concession first: Chatbase starts at $32 per month, below our €49 Starter, and it has a free tier under that. If you are testing an idea, that is the cheaper way in.

The bill has three moving parts rather than one. Extra credits cost $40 per 1,000, so three extra packs in a busy month is $32 plus 3 times $40, which is $152 for that month. White-label removal is listed at $1,188 per year, which is $99 per month (1,188 divided by 12). Put those together and the base plan is the smallest of the three numbers you pay.

Sensbot Growth is €129 per month for 500 chats with custom branding already included, and Scale is €299 for 2,500. There are no credit packs, no branding licence and no per-seat charge, so the busy month and the quiet month produce the same invoice.

The honest summary: Chatbase wins the sticker price, and it stops winning as soon as you need your own branding or a second pack of credits.

When Chatbase is the better choice

You are not putting this on an online store. Our whole advantage is reading live store data. On a documentation site, a SaaS product or a brochure site there is no order to read, and a general purpose agent builder fits the job better.
You want the lowest entry price and a free tier to experiment in. Chatbase starts at $32 per month; Sensbot starts at €49 per month once the trial ends.
You want to build and tune the agent yourself, in an afternoon, without a platform install. Chatbase is sold self-serve for exactly that.
Your store is not on IdoSell, Shoper, Shopify or Upgates. Those are the four platforms Sensbot connects to today.

When Sensbot is the better choice

You have real monthly support volume and want one number. This is the price and performance case: €129 Growth covers 500 chats with custom branding included, against a $32 base plus $40 per extra 1,000 credits plus $99 a month of branding licence. One number that never moves beats three that do.
Email is where the work actually is. The Email Assistant drafts the reply in your mailbox with the order context attached, and an operator presses send. Nothing leaves unapproved until you decide it should.
Your tickets are about orders, returns and stock. Sensbot reads that data live from the store platform, so the reply carries the real status rather than a general answer about your shipping policy.
You want your own branding without a separate licence. Custom branding is part of the €129 Growth plan, not a yearly add-on.
You would rather buy from one vendor. The Chatbot on your storefront, the Email Assistant in your inbox, the FAQ Generator building a knowledge base out of your own emails, and Store Copilot for IdoSell operations from 159 PLN a month. Each has its own plan today, bundle pricing is on the roadmap, and we will put a combined plan together on request.
You would rather we ran it. Done-for-you starts at €390 per month: we set it up, tune it and keep it running across your stores and languages, with helpdesk, CRM and internal system integrations, full API access, priority support and SLA, and a named contact with a monthly review.

Common questions

Is Chatbase cheaper than Sensbot?

On the sticker, yes: Chatbase starts at $32 per month with a free tier below it, and Sensbot starts at €49. It stops being cheaper once the add-ons land. Extra credits are $40 per 1,000, and white-label removal is $1,188 per year, which is $99 per month. Sensbot Growth is €129 per month for 500 chats with custom branding included and no credit packs to buy, so the more support you actually handle, the better that flat number looks.

Does Sensbot work on a website that is not an online store?

It is not what Sensbot is built for. The product connects to IdoSell, Shoper, Shopify and Upgates and answers with live order, product and customer data. Without a store behind it, most of that value disappears and a general purpose agent builder such as Chatbase is a more sensible buy.

What happens when I run out of messages?

There are no message credits to run out of. Each plan includes a monthly volume, and when you outgrow it you move up a tier. Nothing is metered per conversation, per resolution or per token, so the invoice stays predictable.

Can I get more than a chatbot from Sensbot?

Yes. The Chatbot answers on your storefront, the Email Assistant drafts replies in your mailbox, the FAQ Generator builds a knowledge base from your own emails and documents, and Store Copilot handles IdoSell operations from 159 PLN a month. Each product has its own plan today, bundle pricing is on the roadmap, and if you run more than one we will put a combined plan together on request.

Do I need a separate licence to remove Sensbot branding?

No. Custom branding is included from the Growth plan at €129 per month, alongside the higher chat volume and priority processing. For reference, our August 2026 scan lists Chatbase white-label removal as a $1,188 per year add-on.

Looking for an alternative?

Best Chatbase alternative Read the guide

Other comparisons

Other alternative guides

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